About this role
Building a great career never tasted so good! We are currently seeking a qualified individual who is looking to gain industry knowledge and experience for the Credit/Collections Coordinator position, joining our team in Nottingham, PA !
SCHEDULE
- Monday-Friday approximately 40+ hours a week.
BENEFITS
- This position is full-time benefit eligible, elective benefits include: Medical, dental, hearing and vision insurance.
- Marathon Health Clinic - a premier on-site healthcare provider.
- A separate entity from Herr's, located at our Nottingham, PA facility.
- This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan Opportunity to contribute to a 401k, with a company match.
- Paid vacation, holiday and sick time.
- Paid Employee referral program.
Job Summary
- This position is responsible for credit/collection responsibilities for the Accounts Receivable team.
- This position involves working directly with customers, resolving outstanding accounts, and ensuring timely payments while maintaining strong customer relationships.
- Credit/Collections Responsibilities Monitor accounts receivable and identify overdue accounts Contact customers with overdue accounts and attempt to collect overdue amounts.
- Utilize judgement to analyze customer's ability to pay and establish a repayment plan.
- Service accounts by investigating problems and working towards a solution while maintaining a positive customer service experience Maintain records of all contact and attempted contact with customers holding delinquent accounts.
- Maintain records of any payments collected from customers Submit regular reports on the status of unpaid accounts and those in repayment.
- Process payments (checks, credit card and ACH), and refunds.
- Customer Service/Communication Cultivates positive professional relationships at all levels with a diverse audience.
- Communicates and collaborates effectively while striving for the highest possible outcomes for employees and the organization.
- Develops and maintains strong working relationships with internal and external customers Provides back-up support for other positions within the Accounts Receivable team