About this role
The file handler will be responsible for managing a pre litigated caseload of specialist casualty claims up to a reserve value of £200,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
- To pro-actively manage a caseload of specialist casualty claims involving Public Liability, Employers Liability, Product Liability & Property Damage claims
- Specialist criteria may include but is not limited to:
- Fatalities and serious injuries
- GDPR, defamation and PR sensitive claims
- Multi Defendant claims
- Policy coverage issues
- Any claims as agreed with the client
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard
- Allocate new claims and set strategies
- Carry out supervisory tasks appropriate to level
- Assist with training and mentoring team members
- Undertake appropriate additional tasks provided by the Team Leader
- Attend Client review meetings and assist with client project work where applicable