About this role
- This is a 12 Month Fixed Term Contract As a Customer Service Agent you will handle incoming and outgoing contact, across a variety of communication channels.
- You will deliver support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved.
- Primary duties include answering phones, responding to emails and web chats.
- All our Customer Service Agents are brand ambassadors for our financial products and aim to satisfy customer queries within their first point of contact.
- Answering inbound calls, addressing customer queries and questions.
- Responding to customer queries and resolving issues, via web-chat and email.
- Ability to adapt and be flexible to meet demands of contact across multiple communication channels.
- Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience.
- Identify potentially fraudulent applications and report any findings to the relevant team.