About this role
Are you a hands-on IT support professional who enjoys solving technical problems and delivering exceptional customer service? We’re looking for a proactive and technically capable EUT Services & Infrastructure Support Engineer to become the primary IT contact for our Gold Coast office and support colleagues across CFC Australia and Global Security Services (GSS).
About the role
This is an opportunity to take ownership of onsite technology support within our Gold Coast office while contributing to CFC’s global EUT operating model. You’ll work across Microsoft 365, identity and access management, endpoint technologies, networking, meeting room technology and office infrastructure. You’ll collaborate with experienced global teams while helping to improve the technology experience for colleagues across Australia.
Why Join Us?
Working with CFC means joining a market‑leading, innovative underwriting team that values excellence, development, and collaboration. You’ll have access to meaningful professional growth opportunities, exposure to diverse risks and brokers, and the chance to strengthen your industry presence through events and networking. Our culture emphasises continuous improvement, teamwork, and a supportive environment that empowers you to succeed and progress in your underwriting career. Providing onsite, walk-up and remote IT support across CFC Australia and GSS Managing incidents and service requests through to resolution Supporting employee onboarding, offboarding, account administration and device deployment Administering Microsoft 365, Entra ID, MFA and endpoint technologies Troubleshooting devices, applications, networks, VPNs and meeting room technology Supporting local infrastructure and escalating complex issues to global teams Maintaining IT assets, documentation and operational procedures Supporting technology projects, change activities and service improvements