About this role
Job summary
Are you looking for a change in employment? Would you like to do a job that makes a difference?
How about joining our friendly, hardworking Patient Services Team?
All you need for this varied, exciting role is:
Compassion - our role is to serve the patients
Empathy - we need to be able to listen
Flexibility - it's not a 'clock on clock off' role
Willing to work within a team as well as being able to manage your own work
Patient Services cover 4 practice sites under Brookside Group Practice along with a busy call centre, so the work and shifts are varied. Full, thorough training is given so no experience is needed, just a 'can do' attitude and a willingness to learn.
Please note, this role is for 28 hours per week, over 4-5 days, Monday to Friday and is not available for remote working.
Benefits include
5 weeks annual leave
Practice wide training events at least 4 times per year
Practice wide social events twice a year and various other health and wellbeing events including sports and activities
NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking
If you think this role is for you and can work 25-30 hours over a 5 day week, we look forward to hearing from you.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.
Main duties of the job
To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.
Please refer to the uploaded Job Description for further details
About us
The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.
Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.
We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.
Job description
Job responsibilities
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Minimum of 2 years' experience of working in an administrative or customer facing role
Desirable
- Experience of working in a reception and call centre
- Experience of working in a healthcare setting
Skills
Essential
- Excellent communication skills
- Understand the importance of strict confidentiality when dealing with any patient and company information
- To be able to relay information correctly and precisely by all the means available (Fluent in English both written & spoken).
- Have the ability to work as part of a team
- To be able to multi-task
- Be flexible in terms of timetable and tasks
Desirable
- Knowledge of medical terminology
- EMIS Web
Employer details
Employer name
Brookside Group Practice
Address
Brookside Close
Earley
Reading
RG6 7HG
United Kingdom
Employer's website
https://www.brooksidegrouppractice.co.uk/ (Opens in a new tab)