About this role
Job summary
Up to 37 hrs a week
We are looking to recruit an experienced and highly organised Medical Administrator to join our busy GP practice team. The successful candidate will have previous experience working within a GP surgery and a good understanding of patient administration processes, including referrals and workflow management.
You will play a key role in ensuring patients receive a high-quality service by supporting clinicians and administrative teams with the effective management of patient records, referrals and correspondence.
Main duties of the job
- Processing incoming clinical correspondence and workflow tasks accurately and efficiently.
- Processing referrals to secondary care and community services, ensuring all information is complete and submitted within required timescales.
- Maintaining accurate patient records and ensuring data quality standards are met.
- Supporting clinicians with administrative tasks and follow-up actions.
- Liaising with hospitals, community providers and external agencies regarding referrals and patient care pathways.
- Ensuring compliance with GDPR, confidentiality and NHS information governance requirements.
- Assisting with general practice administration duties as required.
About us
We are a friendly, supportive and forward-thinking GP practice providing care to over 14,700 patients. We pride ourselves on combining traditional family doctor values with a modern approach to healthcare. Teamwork, respect and putting patients first are at the heart of everything we do.
We have a strong team ethos, where colleagues support one another, ideas are welcomed, and everyone plays an important role in delivering high-quality patient care. We work hard, value continuous learning and development, and strive to create a positive and inclusive working environment where staff feel valued and supported.
If you are looking for a busy but rewarding role within a friendly practice that genuinely cares about its patients and staff, we'd love to hear from you.
We offer
- NHS Pension Scheme.
- Supportive and friendly working environment.
- Opportunity for training and professional development.
- 6 weeks holiday + bank holidays (pro rata)
- Free Parking
Job description
Job responsibilities
- Processing incoming clinical correspondence and workflow tasks accurately and efficiently.
- Processing referrals to secondary care and community services, ensuring all information is complete and submitted within required timescales.
- Maintaining accurate patient records and ensuring data quality standards are met.
- Supporting clinicians with administrative tasks and follow-up actions.
- Liaising with hospitals, community providers and external agencies regarding referrals and patient care pathways.
- Ensuring compliance with GDPR, confidentiality and NHS information governance requirements.
- Assisting with general practice administration duties as required.
Person Specification
Experience
Essential
- Previous experience working in a GP practice administration role.
- Experience managing patient workflow and clinical correspondence.
- Experience handling referrals through NHS systems and referral pathways.
- Good understanding of EMIS Web (or equivalent GP clinical system).
- Excellent attention to detail and organisational skills.
- Strong communication and customer service skills.
- Ability to prioritise workload and work effectively under pressure.
Desirable
- Knowledge of NHS guidelines and primary care processes.
- Experience of ERS (e-Referral Service).
- Understanding of medical terminology.
- Experience in data quality and clinical coding processes.
Employer details
Employer name
Lordshill Health Centre
Address
Lordshill Health Centre
Lordshill District Centre
Southampton
SO16 8HY
United Kingdom
Employer's website
https://www.lordshillhealthcentre.nhs.uk/ (Opens in a new tab)