About this role
Job summary
As aService Coordinator, you will play a vital role in supporting the delivery of the National Bowel Cancer Screening Programme, helping patients navigate their screening journey and ensuring they receive timely, safe, and high-quality care. This is far more than a traditional administrative role. You will be at the heart of a multidisciplinary team, coordinating complex patient pathways, supporting specialist nurses and clinicians, and contributing to a service that helps detect bowel cancer early and improve outcomes for patients.
If you are passionate about making a difference, enjoy working as part of a supportive team, and want to contribute to one of the NHS's most successful cancer prevention programmes, we would love to hear from you.
Main duties of the job
The post holder will work within the National Bowel Cancer Screening Programme as part of the administrative team at St Mark's Bowel Cancer Screening Centre, providing high-quality coordination and administrative support to ensure the effective delivery of the screening pathway.
This role requires an experienced administrator with specialist knowledge of a defined clinical service, who can work independently within established procedures, exercising judgement to prioritise workload, resolve issues, and support service performance. The post holder will coordinate patient pathways including referrals, appointments, clinics, and follow-up, ensuring compliance with national screening standards and cancer waiting time targets.
The Service Coordinator will maintain accurate and timely data across local and national systems, contribute to audit and quality assurance processes, and monitor activity to identify and escalate risks to service delivery.
The post holder will liaise closely with Specialist Screening Practitioners, endoscopy services, the NHS Bowel Cancer Screening Hub, and other stakeholders to ensure seamless patient care. Excellent communication skills, attention to detail, and confidence in the use of multiple IT systems are essential.
The role involves regular patient contact, requiring professionalism, empathy, and a commitment to high standards of service. An Enhanced DBS check (including barring) is required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
Applicants are strongly encouraged to refer to the full Job Description and Person Specification for comprehensive details of responsibilities, requirements and role expectations.
Please note that, due to anticipated high application volumes, this vacancy may close earlier than the advertised closing date. We therefore strongly encourage applicants to submit their completed applications as soon as possible and not to delay, to avoid disappointment.
Person Specification
Education and Qualifications
Essential
- Educated to NVQ Level 4 in Business Administration or equivalent experience.
- IT qualification or demonstrable advanced IT skills (e.g. Microsoft Office, patient systems, ECDL)
- Customer care or communication skills training
- Evidence of ongoing professional development.
Desirable
- Training in NHS systems (e.g. BCSS or equivalent patient administration systems).
- Leadership Certificate
- Administrative or secretarial qualification
- Medical terminology or equivalent
Knowledge and experience
Essential
- Highly experienced administrator within a hospital environment
- Experience of coordinating workloads, appointments, or service delivery processes, resolving queries and using initiative to ensure first-class service delivery.
- Experience of working to targets, deadlines, or performance standards.
- Experience of note/minute taking/ producing reports/undertaking audits
- Understanding of confidentiality, data protection, and information governance.
- Knowledge of QMS / QA standards / Screening and cancer targets and waiting times
Desirable
- Administrative experience working within Endoscopy or the NHS Bowel Cancer Screening Programme
- Experience using electronic patient record systems (Cerner)
- Experience supporting service improvement or change initiatives.
Skills, abilities and attributes
Essential
- Excellent verbal and non verbal communication skills, with the ability to convey sensitive or complex non-clinical information clearly and empathetically.
- Strong organisational and planning skills, with the ability to manage competing priorities.
- Ability to work independently, using initiative within defined procedures.
- Analytical skills to identify issues, interpret data, and escalate appropriately.
- High level of accuracy and attention to detail in data entry and record keeping.
- Ability to problem-solve routine and non-routine administrative issues.
- Competence in using multiple IT systems and databases.
Desirable
- Shorthand skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
St Mark's Bowel Cancer Screening Centre (Northwick Park Hospital)
Watford Road
Harrow
HA1 3UJ
United Kingdom
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)