About this role
Job summary
Patient Services team member (Medical receptionist/call handler) - 25 hours as per rota pattern.
Please note that the successful applicant will be issued a 'fixed rota pattern', which will consist of a variety of shifts between the hours of 7am - 6.30pm and must therefore be available to work during these hours. Shift details will be confirmed before interview, but, will be based on the following hours (8am - 1pm, 8.30am - 1.30pm, 12 - 5pm, 1.30 - 6.30pm, 7-12)
Are you a positive, friendly and professional communicator, both in person and over the phone? If so, you might just be the right person for this role.
We currently have an opportunity to work in our busy patient services teams, where you will be the first point of contact for patients attending the practice and on the phone. We are looking for an excellent communicator, with good IT and communication skills, to join our busy team.
The Hollies is a friendly, high achieving practice based on the edge of Tamworth town centre and provides care to almost 15000 patients.
Main duties of the job
You will carry out the duties in the job description, which includes:
Greeting patients in a friendly manner and responding to their requests
Arranging appointments for patients and signposting to relevant services.
Answering and dealing with telephone or face to face enquiries
Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients
We require you
To be computer literate.
To have the ability to communicate effectively and sensitively with staff and patients.
To work with confidential and sensitive information.
To ensure high levels of accuracy are maintained in all aspects of work.
To be confident to work independently and as part of a team.
The ability to handle pressure.
To be flexible and able to assist with holiday cover/absences.
About us
Benefits include
NHS Pension scheme
Sick pay scheme (after probationary period)
Enhanced employee assistance programme
Uniform
Tea and Coffee provided
Team building and social events
Annual leave - 25 days plus bank holidays (pro rata), rising to 28 days after 5 years and 30 days after 10 years.
Job description
Job responsibilities
Person Specification
Experience
Essential
- Experience of dealing with customers/patients
- Computer literate
Desirable
- experience of working in general practice
Qualifications
Essential
- GCSE grade 5-9 in English
Employer details
Employer name
The Hollies Medical Practice
Address
Tamworth Health Centre
Upper Gungate
Tamworth
Staffs
B79 7EA
United Kingdom
Employer's website
https://www.holliesmedical.co.uk (Opens in a new tab)