About this role
Job summary
- The post holder will be the point of contact for all administrative issues relating to patients' pathway of care.
- The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
- The post holder will supervise and allocate work to the PPC team.
- The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
- To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
- To use the 2ww referral to treatment (RTT) to manage all outpatient and elective patient journeys.
- Lead on the validation of the RTT Patient Tracking List (PTL).
- Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.
- To be responsible for identifying and escalating any issues to the Admin Manager/Team leader which compromises delivery of the RTT pathway, e.g. lack of capacity either in outpatients or theatres.
- Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
- Liaise with internal and external colleagues to share patient pathway and diagnostic information.
- Manage and monitor outpatient and theatre scheduling, making best use of capacity.
- Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
- Proactively manage the pathway to avoid breaches and take steps to resolve any issues
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job description
Job responsibilities
Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.
Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
essential
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable
- Computer Literacy Course e.g. ECDL
Essential
- GCSE or equivalent in English and Maths, grades A C
essential
- Experience of using full range of IT systems and patient data systems
Desirable
- Experience of using digital dictation systems
Essential
- Experience of scheduling outpatient appointments and/or admissions
- Experience of handling patient complaints
- Experience of working in a healthcare setting and Customer Care experience
- Pays attention to detail with the Ability to initiate & co ordinate change to own working practices
Desirable
- Understanding of Primary Care, GP and community services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital
Galsworthy Road
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)