About this role
Job summary
An exciting opportunity has arisen for a motivated and organised Junior Service Manager to join the Vascular Surgery team within the CTC, Cardiology and Vascular Division at Mid and South Essex NHS Foundation Trust.
Working closely with the Assistant Service Manager and wider multidisciplinary team, the postholder will support the effective day-to-day operational management of the service. This will include monitoring and maximising the use of outpatient and theatre capacity, supporting effective booking processes, validating patient tracking lists and waiting lists, maintaining accurate data and contributing to the delivery of local and national performance standards.
The role will also provide day-to-day leadership and line management for administrative staff, ensuring workloads, leave, sickness, appraisals, training and performance are managed consistently. The postholder will act as a point of escalation for operational issues, support patient and service enquiries and work collaboratively with clinical, administrative and corporate colleagues to resolve problems promptly.
This is a varied and developmental role offering the opportunity to lead defined projects, contribute to service improvements and support improvements in patient access, pathway efficiency and experience. The successful candidate will have strong organisational, communication and analytical skills, a high level of accuracy and the ability to manage competing priorities in a busy environment.
Main duties of the job
The Junior Service Manager will support the Assistant Service Manager with the day-to-day operational management of Vascular Surgery, helping to maintain safe, effective and patient-focused services.
The postholder will monitor and maximise outpatient clinic and theatre utilisation, support effective booking processes and help minimise avoidable cancellations. They will regularly validate patient tracking lists, waiting lists, appointment outcomes and treatment dates, ensuring information is accurate and updated promptly on Trust systems. They will produce and present performance reports, identify areas of concern and support the delivery of local and national standards.
The role includes line management of administrative staff, including allocating workloads, coordinating leave and cover, monitoring sickness, completing appraisals and supporting training, development and performance.
The postholder will act as a point of escalation for day-to-day operational issues, resolving matters promptly or escalating them to senior managers as appropriate. They will liaise closely with patients, clinical teams and internal and external partners, support responses to concerns and complaints, and contribute to incident reviews, audits, financial efficiencies and service improvement projects across the Vascular service
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description.We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person Specification
Communication Skills
Essential
- Excellent written communication skills
Knowledge and Experience
Essential
- Experience working in a healthcare environment, particularly liaising with patients
- Experience of working in a busy office environment
Desirable
- Knowledge of the patient administration system
- Experience of managing staff
- Knowledge of 18 week
Qualifications
Essential
- GCSEEnglish or equivalent
Desirable
- Attendance at leadership course or leadership/management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Nethermayne
Basildon
SS16 5NL
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)