About this role
Job summary
Shefford Health Centre are on the look out for a dynamic receptionist. this person must have excellent people skills.
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team as necessary by the needs of the business.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the line management/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance, including word/data processing, filing, photocopying and scanning
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
About us
Shefford Health Centre is a growing GP practice located in the market town of Shefford. The practice has a large patient list that is growing inline with he local area. It is forward thinking and is looking at the best approach to ensure that the registered patents recieve the best care from the most approprite clinical staff member.
Job description
Job responsibilities
The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team as necessary by the needs of the business.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Person Specification
Experience
Essential
- Ideally we are looking for experience of the following however we offer a full training package on induction.
- Experience of working in General Practice
- Knowledge of SystmOne or other clinical systems
Desirable
- Experience of Care Navigation and Clinical Administration
- Working knowledge of Microsoft Office software
- Experience of dealing with the patients or the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Shefford Health Centre
Address
The Shefford Health Centre
Robert Lucas Drive
Shefford
Bedfordshire
SG17 5FS
United Kingdom
Employer's website
https://www.sheffordhealthcentre.nhs.uk/ (Opens in a new tab)