About this role
Job summary
The Neurology Service at Sheffield Teaching Hospitals provides specialist care to patients across South Yorkshire and beyond as part of one of the Trust's largest and most diverse clinical directorates.
Working closely with fellow Service Co-ordinators, the Operational Manager and clinical colleagues, the post holder will play a key role in the effective day-to-day running of the administrative services across Neurology and the Hyper Acute Stroke Unit.. This includes leading and supporting administrative teams, overseeing patient pathways and waiting lists, monitoring performance and ensuring services meet key targets and standards.
The role offers the opportunity to support the delivery of high-quality patient care, develop staff and drive improvements in service efficiency, working collaboratively across a busy and varied clinical service.
We are committed to delivering high-quality patient care through continuous improvement, collaborative working and the development of our staff. As part of the Neurology service, you will have the opportunity to contribute to an important clinical service, work alongside a diverse multidisciplinary team and support the delivery of efficient, patient-centred care.
The Trust values its staff and is committed to creating an inclusive, supportive working environment, with opportunities for professional development and a range of benefits to support work-life balance.
Main duties of the job
- Support the Operational Manager and Service Manager in the effective day-to-day management of the Neurology Service and Hyper Acute Stroke Unit.
- Lead and support administrative teams, including staff development, appraisals, recruitment and performance management.
- Ensure robust administrative processes are in place to support efficient service delivery and high standards of patient care.
- Promote staff wellbeing and foster a positive, supportive and collaborative working environment.
- Oversee patient pathways, waiting lists and clinical activity, ensuring compliance with Trust policies and performance targets.
- Ensure staffing and other resources are used effectively to meet service demands.
- Build effective working relationships with clinical teams, managers and wider services, acting as a key point of contact for operational matters.
- Work collaboratively with fellow Service Co-ordinators and Directorate colleagues to achieve shared objectives.
- Identify and implement opportunities for service improvement, pathway redesign and more efficient ways of working.
- Monitor performance against key targets and take action to address issues and support continuous improvement.
About us
This vacancy is advertised on a fixed term contract basis for a period of nine months due to maternity leave of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and statutory maternity provisions.
Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's leading NHS trusts, providing a wide range of hospital and community services alongside specialist care for patients across the region and beyond.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
Essential
- GCSEs including English and Maths at grades C/4 or above or equivalent
Desirable
- Degree in a relevant subject or able to demonstrate the knowledge, training and experience that would equate to degree level
- ILM or similar relevant, accredited leadership and management qualification(s)
- I.T. qualification(s)
Experience
Essential
- Staff management and supervisory experience, including providing and delivering training
- Knowledge and experience of hospital administration procedures
- Significant experience using Microsoft Office applications; including M365, OneDrive and SharePoint
- Demonstrable track record working with healthcare targets such as the 18-week RTTP and Cancer Waiting Times (CWT)
- Experience reviewing and validating RTT pathways
- Proven ability to analyse and interpret data effectively to inform decision-making, plan and allocate resources effectively, monitor performance and produce reports to share key insights
- Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers
- An awareness of the challenges currently facing the NHS
Desirable
- Experience using the Connect EPR (Oracle Cerner's Millenium) or a similar PAS
- Experience investigating incidents reported on the Ulysses on-line system
Skills and Knowledge
Essential
- Knowledge of STH Trust policies and procedures (including the STH Access Policy for admitted and non-admitted targets)
- Excellent written and verbal communication skills
- Excellent interpersonal skills encompassing both teamwork and customer service
- Highly developed organisational skills including the ability to multitask
- Ability to prioritise one's own workload and that of others
- Ability to work under pressure in a fast-paced environment
- High level of I.T. literacy and keyboard / typing skills
- Working knowledge of confidentiality, related legislation and codes of practice
Desirable
- An understanding of clinical governance, including risk assessments and incident investigation and resolution.
Personal Qualities
Essential
- Demonstrates a supportive and approachable leadership style, encouraging teamwork, development and positive working relationships
- An eye for detail whilst maintaining an active appreciation of the bigger picture
- Ability to solve problems and respond to issues as they arise
- Ability to work under pressure in a fast-paced environment
- Flexible approach to work and ability to adapt to evolving standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Royal Hallamshire Hospital
Glossop Road
Sheffield
S10 2JF
United Kingdom
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)