About this role
Job summary
Medical Receptionist - We are seeking two enthusiastic and motivated Medical Receptionists to join our established team ( 35 hours and 20 hours both over 4 days). Whether you already have experience in primary care or are looking for a new career opportunity, we would love to hear from you.
What makes this role different is the level of support available to our reception team. As a Total Triage Practice, all clinical assessment and triage decisions are undertaken by our GPs and clinicians. Our receptionists are not expected to assess clinical urgency or decide who requires an appointment. Instead, staff are supported by a dedicated clinical team throughout the day and focus on providing excellent customer service and administrative support to patients.
This is an excellent opportunity to join a welcoming practice where teamwork, staff wellbeing and patient care are at the centre of everything we do.
At Bron Derw Medical Centre, our clinicians undertake all triage decisions for urgent and acute care, allowing receptionists to focus on supporting patients without the pressure of making clinical judgments.
We offer
A fully supported reception team
Clinical and peer support available throughout the day
No lone working
Full training and ongoing development
Friendly and approachable team
Modern purpose-built working environment
Opportunity to work within an established GP Training Practice
A genuinely supportive team culture where staff wellbeing matters
Main duties of the job
Provide a professional and welcoming service to patients and visitors.
Answer telephone calls and assist patients with enquiries.
Support patients to access services through our digital systems, including eConsult.
Book appointments that have been clinically triaged and allocated by GPs and clinicians.
Process patient registrations and administrative requests.
Manage incoming and outgoing correspondence.
Work collaboratively with the wider reception and administrative team.
Maintain patient confidentiality and adhere to practice policies and procedures.
About us
We are a purpose built medical Centre 2003, fully DDA compliant with accessible parking and patient carpark. We have a population of 10,000 plus patients, serving Bangor and the surrounding areas.
Job description
Job responsibilities
See attached a word document of the current receptionist job description for Bron Derw Medical Centre
Person Specification
Experience
Essential
- Working with a team
Qualifications
Essential
- Excellent communication and interpersonal skills.
- Good IT and keyboard skills.
- Ability to work effectively within a team.
- Excellent organisational skills.
- Professional, reliable and adaptable approach.
- Understanding of confidentiality and data protection.
- GCSE Maths/English
Desirable
- Experience of working in a GP Practice or healthcare setting.
- Experience of customer service or reception work.
- Knowledge of clinical systems such as EMIS Web.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
Bron Derw Medical Centre
Glynne Road
BANGOR
Gwynedd
LL57 1AH
United Kingdom
Employer's website
https://gpwales.co.uk (Opens in a new tab)