About this role
Job summary
The post of Team Administrator is required to cover maternity leave in the Mental Health Liaison Service (MHLS). This is part of the Urgent Care Team for Mental Health Services in Bolton and is a fast paced, expanding, friendly team based at the Royal Bolton Hospital for Greater Manchester Mental Health NHS Foundation Trust.
The primary purpose of the role is to support the clinical team in providing a comprehensive administrative service. The hours of work will be 30 hours per week, which can be flexible over the week Monday to Friday.
Main duties of the job
To support the Senior Medical Administrator in providing a comprehensive administrative service to the clinical teams within the Mental Health Liaison Service, Bolton Directorate.
The Team Administrator will undertake general office duties. They will answer and manage calls from service users and their carers / relatives and other health and social care professionals. They will enter new referrals and process completed referrals / assessments on the Electronic Patient Record System, ensuring all data is accurate and up to date.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
- Please see attached job description and person specification Staff benefits
- Pay Enhancements
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person Specification
Qualifications
Essential
- English and Maths - Grade C and above / Grade 4 and above
- ECDL qualification / IT qualification
Desirable
- NVQ in Business Administration / Customer Service
- Medical Terminology knowledge
Experience
Essential
- Administration background
- Experience of working within a busy office environment
Desirable
- Patient administration experience / medical terminology
- Knowledge of data quality and performance
Skills
Essential
- The ability to navigate IT systems including Word, Excel and Microsoft packages
- An excellent telephone manner and communication skills
- Accurate keyboard skills
Desirable
- Minute taking
- Use of EPR
Knowledge
Essential
- Knowledge of GDPR / patient confidentiality
- Ability to prioritise / time management skills
Desirable
- Knowledge of working within the NHS / Care Sector
- Patient confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Greater Manchester Mental Health NHS Foundation Trust
Address
Rivington Unit
Royal Bolton Hospital, Minerva Road, Farnworth
Bolton
BL4 0JR
United Kingdom
Employer's website
https://www.gmmh.nhs.uk/ (Opens in a new tab)