About this role
Job summary
We have a great opportunity for an enthusiastic, highly motivated and flexible administrative assistant to join our friendly multidisciplinary team at East Cheshire NHS Trust.
Working as part of a flexible & hard working team, the post holder will provide call handling and clerical support to the booking team .
Hours per week: 0 / Bank
This position is offered on a Bank basis which is 'as and when' required with no guaranteed hours, however it does offer you increased flexibility by selecting shifts to work around your lifestyle.
Due to the terms of a Bank contract, we are unable to meet the criteria for Skilled Worker sponsorship for visa purposes.
Main duties of the job
The post holder will provide a high-quality call handling service within the Outpatient Booking Centre, responding to patient enquiries, booking and amending appointments, and confirming attendance at upcoming clinics. The role will support the effective utilisation of clinic capacity, reduce DNA rates, and ensure patients receive timely information regarding their outpatient appointments, contributing to improved patient experience and waiting list recovery objectives.
Applicants must therefore have the right to work in the UK without requiring Skilled Worker visa sponsorship for this role. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)
For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.
About us
We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.
We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.
Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.
Job description
Job responsibilities
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Person Specification
Qualifications
Essential
- Educated to GCSE level
Desirable
- Educated to NVQ level 2
- ECDL (European Computer Driving Licence)
Knowledge and Skills
Essential
- Awareness of current NHS priorities and targets
- Understanding of confidentiality and the Data Protection Act 1998
Desirable
- Knowledge of NHS computer systems
- Awareness of NHS policies
Aptitudes
Essential
- Flexibility
- Be able to work within a team environment
- Ability to work to deadlines and prioritise tasks
- Computer literacy
- Ability to liaise with other departments and agencies
- Attention to detail is paramount
Experience
Essential
- Previous administrative experience
Desirable
- Experience of working in a hospital environment
Specifc Job Requirement
Essential
- Team player
- Reliable
- Good communication and interpersonal skills
Further Information
Essential
- Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.
Other Role Requirements
Essential
- Please refer to the job description and person specification for further details regarding the role requirements
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Cheshire NHS Trust
Address
Macclesfield District
General Hospital
Victoria Road, Macclesfield
SK10 3BL
United Kingdom
Employer's website
https://www.eastcheshire.nhs.uk/ (Opens in a new tab)