About this role
Job summary
Are you great with people, very organised, and passionate about patient care?
The West London Children are seeking a dynamic, proactive and highly motivated individual to join the inpatient / outpatient team. Administrators in our team are the welcoming face of our services and the first point of contact for patients, families and visitors. They create a calm, friendly and inclusive environment so that everyone attending our hospitals feels respected, informed and cared for.
Our paediatric team provide a wide range of specialist and general services for children and young people. The majority of our services are based at St Mary's Hospital, which is also home to our paediatric A&E department and paediatric intensive care unit.
We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.
Main duties of the job
- Effective delivery of clerical and reception duties for the clinic.
- Input and maintenance of accurate patient information on Trust information systems.
- Provision of excellent customer service to members of the public and staff who visit or contact the clinic.
- Rotational weekend and ward cover.
- Contribution to positive patient experiences.
- Cross cover for inpatient ward and outpatient department administration.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education and Qualifications
Essential
- Good educational standard of at least GCSEs in English and Maths or equivalent.
Desirable
- Educated to 'A' Level or able to demonstrate equivalent knowledge, skills and experience gained through work or structured learning.
- Customer service training or similar non-clinical qualification.
Experience
Essential
- Ability to demonstrate experience in a customer-facing role (e.g. reception, hospitality, retail, call handling or administrative role).
- Computer literacy.
- Willingness to learn new systems
Desirable
- Experience of working within a healthcare service.
- Experience with information databases.
- Experience working with people from diverse cultural, social and linguistic backgrounds.
Skills and Knowledge
Essential
- Time management and ability to manage conflicting priorities.
- Good organisation skills.
- Customer service experience.
- Ability to stay composed under pressure and manage difficult conversations
Desirable
- Experience of Microsoft packages including Excel, Word and Outlook.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
St Mary's Hospital
London
W2 1NY
United Kingdom
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)