About this role
Job summary
The Cardio-Respiratory and Vascular diagnostic department are looking for a highly motivated, enthusiastic and experienced clinic coordinator to support our established team of clinical and administrative personnel and assist in the smooth running of cardio-respiratory and vascular services at Mid Cheshire Hospitals NHS Foundation Trust.
The post will be based at our Leighton Hospital site and the post holder will be part of our clerical team at Mid Cheshire Hospital Trust.
Current services run between the hours of 08:00 - 18:00 Monday - Saturday, with the potential to extend to 7 day working as services develop. Hours may be worked on a shift pattern to include weekend and evenings when required.
Main duties of the job
The successful candidate will be an enthusiastic team player with excellent organizational and communication skills. You will have an understanding of outpatient appointment booking, managing referrals and clinic booking utilising multiple digital systems and applications.
The main duties of the post will include scheduling appointments for a variety of cardiac, respiratory and vascular diagnostic investigations, prioritising urgent referrals, cancelling/reducing clinics according to staff availability, dealing with patient enquiries and providing a friendly and professional reception service.
As you will be working directly with patients and service users, you must have excellent customer care and interpersonal skills. You will also be expected to always maintain a professional and helpful approach.We are searching for a person who shares our core values including caring with compassion and treating everyone with dignity and respect.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies,and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job description
Job responsibilities
Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks including:
- Referral management: creating waiting list entries and maintaining patient demographics and data quality on the patient administration system.
- Appointment management: booking appointments, organising clinics according to staff availability.
- Health Records management: retrieval, preparation and filing of patient information/data.
- General administration: printing correspondence, photocopying or e-mailing reports/letters according to the requirements of the service.
To act as the first point of contact for all patients as they arrive to the department, attending to members of the general public seeking information and support regarding Cardio-Respiratory services.
Person Specification
Qualification
Essential
- oGCSE Maths and English (grade 4/C or above), NVQ Level 3 or equivalent qualifications
Desirable
- Customer Service training/experience
- EDCL
Experience
Essential
- oPrevious experience of dealing with patients' appointment and booking system
- Experience of working with members of the public
Desirable
- Knowledge of Trust systems including ICE, ISCV and Meditech
Values and behaviours
Essential
- oRecognition of the importance of showing respect, dignity and compassion to patients and colleagues
- Excellent communication and organisational skills, combined with ability to work under pressure.
Desirable
- Ability to solve problems & make decisions under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Leighton Hospital
Middlewich Road
Crewe
CW1 4QJ
United Kingdom
Employer's website
https://www.mcht.nhs.uk/ (Opens in a new tab)