About this role
Job summary
Whitewater Health is seeking a professional, organised and motivated Bank Medical Secretary to join our existing team of four Medical Secretaries. This is an excellent opportunity to become part of a busy, patient-focused primary care organisation that is committed to delivering safe, efficient and high-quality services to our patient population.
As a Bank Medical Secretary, you will play a vital role in supporting the smooth running of clinical and administrative services across the practice. Working closely with GPs, clinicians, administrative colleagues and external healthcare providers, you will ensure that patient-related information is processed accurately and efficiently, contributing to the delivery of excellent patient care.
The successful candidate will be responsible for a wide range of secretarial and administrative duties, including the management and processing of electronic and paper-based information, liaison with multidisciplinary teams and external healthcare organisations, and maintaining accurate patient records. You will also support other administrative and reception functions when required, demonstrating flexibility and a collaborative approach to teamwork.
We are looking for an individual who is an experienced medical secretary with excellent organisational skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.
Main duties of the job
The Medical Secretary will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, duties can also include supporting the administration and receptionist teams as required.
The post-holder will be responsible for the SNOMED CT coding of relevant information into patients electronic healthcare records on the clinical system, adhering to the organisations coding policy.
The post-holder will be an integral part of the general practice team.
About us
Whitewater Health is a forward-thinking and innovative primary care organisation serving approximately 18,000 patients across North Hampshire. We are committed to providing high-quality, patient-centred healthcare through a dedicated multidisciplinary team that works collaboratively to meet the needs of our growing population.
Our team includes GPs, nurses, healthcare assistants, pharmacists, pharmacy technicians, first contact practitioners, physiotherapists, care coordinators, administrative staff and support teams, all working together to deliver safe, effective and compassionate care. Using a modern total triage model, we ensure patients receive timely access to the most appropriate healthcare professional based on their individual needs.
As a training and learning organisation, we are committed to continuous improvement, professional development and embracing new ways of working to enhance both patient care and staff experience. We value teamwork, innovation, respect and inclusivity, recognising that our people are central to the success of our services.
Joining Whitewater Health means becoming part of a supportive and welcoming team that is passionate about making a positive difference to the health and wellbeing of our local community. We pride ourselves on fostering a culture where staff are valued, encouraged to develop their skills and empowered to contribute to the ongoing improvement of our services.
Job description
Job responsibilities
The post-holder is a Medical Secretary.
The post-holder will be an integral part of the general practice team
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Previous experience in a medical secretary or administrative role (essential).
- RSA/OCR/NVQ Level 2 or 3 in Administration/Secretarial Studies or equivalent (desirable).
- Knowledge of medical terminology (essential).
- Experience supporting clinical staff in a healthcare setting (e.g., NHS, private practice).
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting as a medical secretary
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Understanding of clinical coding
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Good organisational skills
- Clinical IT system user skills and the ability to record accurate notes
- Ability to effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Knowledge of and ability to work to key policies and procedures
Desirable
- Chaperone procedure
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Whitewater Health
Address
Reading Road
Hook
Hampshire
RG27 9ED
United Kingdom
Employer's website
https://www.whitewaterhealth.nhs.uk (Opens in a new tab)