About this role
Job summary
We currently have a Change Manager vacancy in the Change Team in our busy and fast paced IDT department and would welcome applications from interested and motivated candidates who are up for a true challenge!
The role is fix-term contracts for a 12 month period.
The Change Manager will support the ongoing process of change across the Trust relating to oracle Health/Cerner EPR and other applications' optimisation and deployment. This includes clinical documentation and ePMAprocesses, and the establishment of electronic clinical pathways. These changes regularly impact on a large number of staff in the Trust and the post-holder will be responsible for helping minimise the expected disruption.
Main duties of the job
The post-holder will be responsible for understanding current processes and requirements and help design and deliver relevant electronic documentation. This is essential for the delivery of these changes and to meet the vision and strategy of the Trust development of our EPR and related systems and applications.
Within specified work-streams the post holder is expected to:
- Be responsible for defining and gaining agreement on the scope and deliverables of change requests.
- Develop expert knowledge of electronic clinical documentation and the work processes required to use it effectively.
- Analyse existing work processes against the Trust process requirements.
- Design and implement new and effective processes in collaboration with the services, ensuring real engagement with clinical, managerial and administrative staff at the Trust.
- Engage appropriate organisational change management techniques to prepare, manage and support change processes in a manner which seeks to minimise disruption to day-to-day business that will affect large numbers of staff at the same point in time.
- To support effective communications processes, ensuring real engagement with clinical, managerial and administrative staff.
- Be able to quickly adapt to changing priorities, new challenges, and emerging opportunities in a fast-paced environment.
- Support and work collaboratively with Change Agents and Senior Change Analysts within the team.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
- Work closely with identified clinical and other staff in each area to identify change requirements.
- Undertake a Gap Analysis between current work processes As is and the processes that will be required upon implementation To be of the new electronic clinical documentation system and provide documentation to support the changes to process i.e. downtime documentation, policies and procedures
- Work with clinical services to identify the requirements for training, equipment or amendments to current workflows, job roles and responsibilities.
- Ensure these requirements are met through relevant work streams.
- Facilitating the transition of staff and clinicians to new processes and implementing quality assurance strategies following the introduction of new Standard Operating Procedures and work processes.
- Consult and engage closely with staff at all levels who are affected by the changes in work processes and ensure the provision of support in the lead up and transition to the new processes.
- Provide line management and support to Change Agents in their work and professional development, and oversee their workload.
- Ensure that intended quality, efficiency and financial benefits of the proposed changes are clearly identified, defined and tracked (including by the development of specific measurements / indicators).
- Provide the Change Management perspective in the development of all change documentation.
- Advise Change Managers and Project Managers on all process review issues pertinent to a project.
- Support the sustainability of new processes that is required for the electronic clinical documentation to work effectively.
- Utilise Change Management knowledge to provide input into Programme Management control documents e.g. Share Point, Risk Register, Programme Plan as and when required.
- Work with colleagues across the hospital to adapt policies and procedures to fit with new processes as required. Provide expert clinical systems advice to policy development.
- Ensure system changes are appropriately transitioned to business-as-usual with robust training and support arrangements in place.
Person Specification
Education
Essential
- Degree, Master Degree, PhD or equivalent experience
Desirable
- Prince 2 foundation
- Change Management Qualification
Skills & Abilities
Essential
- Proven ability to resolve crisis successfully using strong influencing skills
- Proven planning and organisational skills
- Proven ability to work cross-functional and inter-disciplinary
- Evidence of using own initiative
Desirable
- Experience in risk management
- Proven ability to work under pressure and towards challenging timelines
- Effective problem solving skills
Experience
Essential
- 3 years experience of leading change management programmes or projects
- Good understanding of potential project risks and issues
Desirable
- 2 years' experience of change management/business analysis.
- Experience in the use of process mapping tools e.g. Microsoft project, Visio
- Training, mentoring or coaching of colleagues
- Line management responsibilities for staff
- 3 years experience in electronic system change environment in the NHS
Leadership
Essential
- Self-motivated and enthusiastic with strong leadership skills and works under own initiative.
Desirable
- Models Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
Blackshaw Road
London
SW17 0QT
United Kingdom
Employer's website
https://www.stgeorges.nhs.uk/ (Opens in a new tab)