About this role
Job summary
An exciting opportunity has opened up to join our team as a Booking & Scheduling Clerk Band 3 based at Salford Royal Hospital / Turnpike House. With demand on our services at an all time high the role our department provides has never been more critical. Team Members are required to work on a rota system to cover8.00am 5.00pm Monday Friday
We will give youThe chance to make a difference to people in our local communitiesA mix of both office and home-working on a rota basis once training completedA range of Monday to Friday shiftsCareer development opportunities
To do this we need you toBe able to prioritise your workload effectivelyPride yourself on being organisedHave an excellent eye for detailBe confident using a computer and Microsoft Office (in particular Excel)Have an excellent telephone mannerBe able to communicate effectively and manage patient expectationStrive to give our patients an excellent customer serviceBe enthusiastic, resilient, confident, and committed
Main duties of the job
Managing waiting lists by priority and date order.
Booking those next on the list to a date and time that suits them.
Answering and signposting general enquiries from patients calling our appointments line.
Working collaboratively with the directorate team to ensure the capacity & demand balance is right.
Organising your workload to meet our KPIs
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.ukWe reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
Person Specification
Qualifications & Training
Essential
- Numeracy and literacy qualifications (at least A-C)
Desirable
- NVQ2 or equivalent clerical qualification
- EDCL or Computer skills qualification
Knowledge, Skills & Experience
Essential
- Previous experience of working within a team
- Experience of working in a customer care environment
- Office experience and knowledge of administrative procedures
- Highly organised with an excellent eye for detail
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone.
- Able to prioritise workload
- Able to demonstrate the Trust Values
- Computer skills including Microsoft Office (in particular Excel)
Desirable
- Patient administration background
- Working within a confidential environment
- NHS Experience, preferably in an administration role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Salford Royal Hospital
Stott Lane
Salford
Greater Manchester
M6 8HD
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)