About this role
Job summary
To provide an efficient and responsive administrative service to meet the needs of patients, parents/carers/visitors attending the maternity Reception, Antenatal & Gynaecological department, in accordance with Departmental and Trust guidelines, policies and procedures.
Please be advised sponsorship is not eligible for this post.
Please note that the interview is going to conduct in person, only.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures, referring other queries to relevant colleagues where appropriate.
- Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.
- Be responsible for dealing with all calls received from patients & families in a professional manner, ensuring telephone standards are met.
- Ensure all patients parents/carers are furnished with the relevant information documentation and advised as to the appropriate contact for further assistance.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GPs and relatives etc. are undertaken in an expeditious and appropriate manner.
- Assist with training new team members in operational Departmental and Trust Procedures.
- Undertake filing and photocopying as necessary ensuring all documents are accurately and appropriately achieved.
- Prioritising daily tasks to achieve set timescales.
- Collate, input and monitor department documentation and information to assist with the production of monthly reports.
- Provide appropriate cover in the absence of other members of the team across all desks.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
- oBasic numeracy and literacy qualifications oNVQ 2
Desirable
- oWilling to work towards NVQ 2
Experience
Essential
- oPrevious experience in a patient/customer service environment oExperience of working in a customer facing role
Desirable
- oPrevious experience in an NHS or patient customer environment oUse of hospital Patient Administration system
Knowledge
Essential
- oKnowledge of Microsoft Word and Excel
Desirable
- oKnowledge of NHS systems and processes - primarily outpatients
Skills
Essential
- oAbility to communicate clearly, both written and verbally oKeyboard skills RSA 1 or equivalent
Desirable
- oAbility to track information
Commitment to Trust Values and Behaviours
Essential
- oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)