About this role
Job summary
We are looking for an experienced and motivated Medical Secretary to join our friendly and supportive GP practice. The successful candidate will provide a high-quality secretarial and administrative service to our multidisciplinary team, with a particular focus on referrals, correspondence, patient information requests and liaison with hospitals and community services.
This is an excellent opportunity for someone with previous medical secretarial experience who is organised, confident using IT systems and able to manage a varied workload in a busy primary care environment. You will work closely with clinical and administrative colleagues and play an important role in ensuring patients receive an efficient and effective service.
This is a part-time post working over 5 days a week
Main duties of the job
The Medical Secretary will provide comprehensive secretarial and administrative support to the clinical team, helping to ensure the smooth and efficient running of the practice. The role will involve managing referrals and correspondence, processing patient information requests, communicating with hospitals and other healthcare services, and maintaining accurate patient records.
The successful candidate will also respond to administrative queries, support clinicians with day-to-day tasks, and work collaboratively with reception and administrative colleagues to deliver a high-quality service to patients.
About us
Bloomfield Medical Centre is a Primary Care provider based over two sites in Blackpool, Bloomfield Medical Centre on Bloomfield Road and Grange Park Health Centre on Dinmore Avenue. Our services are diverse, forward-thinking enabling us to deliver care to meet local priorities in relation to deprivation, chronic disease, improved access, migration from secondary care and more efficient commissioning.
We provide high quality general medical care to a registered list of over 17,000 patients over the two sites, through our dedicated team of clinical, administrative and management professionals including 8 GP Partners, Salaried doctors, Clinical Pharmacists, Nurse Practitioners, Practice Nurses and Healthcare Assistants.
Job description
Job responsibilities
- Provide high-quality secretarial and administrative support to GPs, Physician Associates, Nurses, and other healthcare professionals.
- Process referrals via the NHS e-Referral Service (e-RS) and other referral pathways.
- Type and prepare clinical correspondence, reports, referral letters, and other documentation as required.
- Manage incoming and outgoing correspondence, including emails, letters, and electronic communications.
- Track and monitor referrals, investigations, and follow-up appointments.
- Liaise with hospitals, community services, patients, and external agencies regarding appointments and clinical information.
- Maintain accurate patient records within the clinical system (EMIS Web or equivalent).
- Scan, code, and file documents in patient records in accordance with practice protocols.
- Support clinicians with administrative tasks arising from consultations and clinical workflows.
- Handle confidential patient information in accordance with GDPR, NHS confidentiality requirements, and practice policies.
- Provide cover for members of the secretarial team during periods of sickness and annual leave.
Person Specification
Knowledge and Skills
Essential
- Ability to work as a team member
- Computer literate
- Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
- Organisation and prioritising skills
- Good communication skills both written and oral
- Good Interpersonal skills
Desirable
- Working knowledge of medical terminology
- An understanding of the Practice clinical system, EMIS and DOCMAN
Experience
Essential
- Experience of working in a secretarial role within a General Practice Environment
- Practical experience of computerised recording systems
Desirable
- Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other External Organisations
Qualifications
Essential
- Good standard of general education
- GCSE Maths A-C or equivalent
- GCSE English A-C or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bloomfield Medical Centre
Address
118-122 Bloomfield Road
Blackpool
Lancashire
FY1 6JW
United Kingdom
Employer's website
https://www.bloomfieldmedicalcentre.co.uk/ (Opens in a new tab)