About this role
Job summary
PLEASE APPLY VIA-https://www.healthjobsuk.com/job/UK/Shropshire/Staffordshire/NHS_Shropshire_Telford_Wrekin_Integrated_Care_Board/Corporate_Services/Corporate_Services-v8336434?set-locale=en-gb&_ts=1
The publication of the Governments 10-Year Health Plan: Fit for the Future sets out an ambitious agenda for the health of the population and for the NHS. As part of that ambition, it makes clear that every system requires an Integrated Care Board that will function as the strategic commissioner of local health services, responsible for all but the most specialised commissioning, using multi-year budgets to drive improvement. This means ensuring that the money available to our local health and care system is put to the best possible use: to improve the local population's health, reduce health inequalities and improve access to consistently high-quality services.
The NHS needs commissioners who can better understand the health and care needs of their local populations, who can work with users, providers and wider communities and partners to develop strategies to improve health and tackle inequalities and who can contract with providers to ensure consistently high-quality, safe and efficient care. Improving access and waiting times, in particular against NHS constitutional standards, will continue to be core indicators of whether population needs are being met.
Main duties of the job
- To provide effective and administrative support to the Corporate Services team, ensuring the smooth and professional delivery of directorate activities ensuring all priorities and deadlines are met.
- To provide a professional reception and front-of-house service for members of the public, ICB staff and external stakeholders, ensuring a courteous and helpful approach that supports good customer service and positive working relationships.
About us
Our goal as a clustered ICB is to lead and support delivery of the four Integrated Care System (ICS) aims across the geographies of Shropshire, Telford & Wrekin, Staffordshire and Stoke-on-Trent:
o Improving outcomes in population health and care
o Tackling inequalities in outcomes, experience, and access
o Enhancing productivity and value for money
o Helping the NHS to support broader social and economic development.
Please note that the Cluster ICB has consulted with its workforce on changes to contractual base locations and hybrid working arrangements and is implementing a consistent hybrid working model across the Cluster. The new arrangements are intended to support closer and more collaborative working across the Cluster ICB, through a consistent approach to hybrid working and the use of designated office locations.
Job description
Job responsibilities
- Receive and handle internal and external telephone calls on behalf of the organisation, taking accurate messages and ensuring they are passed to the appropriate directorate or member of staff in a timely manner.
- Welcome and assist visitors to the ICB, informing the relevant member of staff of their arrival and directing them to the appropriate office or meeting room as required.
- Sort and distribute incoming mail and emails in line with agreed processes and prepare outgoing mail for collection or dispatch.
- Organise and coordinate the booking of meeting rooms using the online booking system, ensuring bookings are recorded accurately.
- Log and report maintenance issues relating to ICB offices and buildings and arrange maintenance call-outs as required.
- Support the maintenance of administrative systems to ensure efficient day-to-day office operations.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to NVQ 2 level in a relevant subject or equivalent level of qualification in addition to theoretical knowledge of administration processes or equivalent previous proven experience. Demonstratable administrative/ secretarial experience including initiating and maintaining office systems.
Desirable
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information. Knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint and Access. Understanding of Confidentiality and Data Protection Act. Knowledge of NHS issues
Communication Skills
Essential
- Excellent interpersonal and communication skills, both written and verbal Excellent customer service skills, capable of constructing and delivering clear information/ instructions to staff and service users
Desirable
- Minute taking
Equality and Diversity
Essential
- Basic awareness of the Equality Acts, Public Sector Equality Duty. Ability to support equality related functions to promote a culture of respect and inclusion for both workforce and patient equality. Ability to contribute to initiatives that enhance and advance equality diversity and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS Shropshire, Telford and Wrekin Integrated Care Board
Address
Keele/Stafford
Staffordshire
ST5 5AA
United Kingdom
Employer's website
https://www.shropshiretelfordandwrekin.nhs.uk/ (Opens in a new tab)