About this role
Job summary
We are looking to recruit a Receptionist for a 9 months fixed term working 22.5 hours a week. Set hours:
Monday 8.30 - 4.30 (7.5), Tuesday OFF, Wednesday 8.30am - 4.30pm (7.5), Thursday 8.30 - 4.30 (7.5), Friday OFF.
Our core hours are 8am - 6.30pm. The ideal candidate will be someone with enthusiasm, IT skills and a good understanding of customer service.
Closing Date 18th November 2026 with Interview Date 24th November 2026.
Main duties of the job
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Project a positive and friendly image to all patients and other visitors, either in person or via the telephone. Adopt a "here to help" approach and promote a "can do"ethos.
Carry out a range of administrative tasks relating to patients medical records and the flow of information.
Key Relationships - Patients, Visitors, Clinical Staff
About us
We are located in the heart of the market town of Pershore, on Queen Elizabeth Drive. The building provides modern consulting and examination rooms and also includes Pershore Community Hospital and community clinic provided by Worcestershire Health and Care Trust.
We look after over 10,000 patients in Pershore and the surrounding villages. Our aim is to provide high quality modern medical care; to enable easy access to a full range of services, in an attractive environment and atmosphere.
We are part of the Pershore and Upton Primary Care Network.
The practice clinical team comprises 11 GPs, 1 GP Registrar, 1 Advanced Nurse Practitioner, 5 Specialist Practice Nurses, 3 Practice Nurses, 1 Clinical Pharmacist, 3 Pharmacy Technicians, 1 Nurse Associate, 1 Healthcare Assistants and 1 Phlebotomist.
Please view our website for further details.
https://www.pershoremedicalpractice.co.uk
Job description
Job responsibilities
Main duties of the job
Provide a reception service for the Practice and Community Clinics including:
- Dealing with queries and requests for appointments including signposting and navigating patients to the appropriate clinician or service
- Receiving patients consulting with members of the practice/community services team
- Answering general enquiries, explaining surgery procedures
- Receiving and passing on messages for other practice staff
- Receiving and recording requests for home visits
- Ensure reception and waiting areas are kept clean and tidy
- Respond actively to queries and requests for assistance from patients and other visitors
- Enter requests for transport in relevant book and order as appropriate
- Registering patients for EMIS Access
- Be able to cover all reception positions as necessary including appointments telephone line and enquiries telephone line and front desk
- To have a thorough knowledge of all Practice procedures
- Respond to a patient in an emergency
- Deal with patient request for registration as per the practice protocol
- Explain to patients requesting registration Practice arrangements and formal requirements
- Offer new patients an invitation for a new registration check and give a copy of the practice leaflet
- Respond to patients Accurx requests as instructed
See attached Job Description for more information.
Person Specification
Qualities/Attributes
Essential
- An understanding of and adherence to the need for strict confidentiality
- Ability to use own judgement, resourcefulness and common sense
- Ability to work without direct supervision and determine own workload priorities
- Ability to work as part of an integrated multi-skilled team
- Ability to project a positive and friendly image to patients and visitors
- Pleasant, articulate and helpful
Desirable
- Ability to work under pressure
- Ability to work in a changing environment
Innate abilities and interpersonal skills
Essential
- Enthusiastic
- Quick learner
- Flexible
- Able to use own initiative
- Team worker
- Calm and self reliant
Desirable
- Ability to be firm without appearing rude
Qualifications
Essential
- Experience of working in a public reception environment
- Experience of dealing with the public/patients
- Commitment to personal and professional development
Desirable
- Experience of medical reception work
- Experience of Primary Care
Practical Skills
Essential
- Telephone skills
- Computer keyboard skills
- Excellent communication skills
- IT skills
- Customer service skills
Desirable
- Familiarity with medical technology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Pershore Medical Practice
Address
Queen Elizabeth Drive
Pershore
Worcestershire
WR10 1PX
United Kingdom
Employer's website
https://www.pershoremedicalpractice.co.uk/ (Opens in a new tab)