About this role
Job summary
The post holder will be responsible for supporting to implement the Trust's Patient Experience strategy. This includes developing regular patient engagement opportunities, and ensuring patient information meets the National Accessible Information Standard (AIS).
Main duties of the job
- The post holder will also supervise the Volunteer Co-ordinator, who manages the Homerton Helpers Volunteer Service.
- They will be an expert in understanding the AIS and support services to improve information and communication with patients who require additional adjustments and support.
- They will also lead on ensuring patient experience feedback from local and national surveys, such as Friends and Family Test (FFT), is used to improve services. They will work creatively to broaden patient representation and engagement to include the diverse demographic of City and Hackney, ensuring multiple opportunities for the patient voice to be heard and understood.
- The post holder will support services to collect feedback effectively to make service changes that improve the patient experience.
- Provide advice and expertise to ensure the Trust is working within the AIS and Trust policy.
- Identify opportunities to engage and recruit service users, their relatives and carers to become involved in improvement and experience activities.
About us
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page.
Person Specification
Education/Qualification
Essential
- Educated to degree level or equivalent relevant experience
Skills/Abilities
Essential
- Clear communicator with excellent use of written and spoken English - including report writing, presentation skills and listening abilities.
- Able to manage, maintain and update a database.
- Strong skills of teamwork and cross organisational and professional boundaries
- Independent in managing own time and workload effectively, able to work under own initiative and flexibly prioritise work under pressure.
Experience
Essential
- Practical knowledge of user involvement or consultation.
- Experience of analysing data and writing reports.
- Experience of providing services to a diverse community
- Able to provide complex information in a format easily understandable to the enquirer.
Knowledge
Essential
- Understanding of patient experience and its drivers.
- Awareness of the requirements of the Patient Information Standard and the Accessible Patient Information Standard
Desirable
- Understanding of Caldicott and Data Protection issues
- Use of Datix
Trust Values
Essential
- Understanding and demonstration of the Trust Values
- Commitment and adherence to equality, diversity and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Homerton Healthcare NHS Foundation Trust
Address
Homerton Hospital
London
E9 6SR
United Kingdom
Employer's website
https://www.homerton.nhs.uk/ (Opens in a new tab)