About this role
Job summary
An exciting opportunity has arisen to join our Temporary Staffing team as a Band 3 Temporary Staffing HR Administrator.
We are looking for an organised, proactive and customer-focused individual to support the effective running of our busy Temporary Staffing service. You will work as part of a team providing high-quality HR administrative support and helping to deliver the end-to-end recruitment and administration of Bank Workers across a range of staff groups.
This is a varied role where you will work closely with colleagues across the Trust, supporting managers and staff while ensuring that information and workforce records are accurate and up to date. You will use systems including ESR and Trac, alongside Microsoft Office applications, and will be expected to manage competing priorities while providing a professional and responsive service.
We are looking for someone with excellent organisational, communication and IT skills who can work effectively as part of a team, use their own initiative and remain calm when working under pressure.
Main duties of the job
The post holder will provide an effective and responsive administrative service to support the day-to-day operation of the Temporary Staffing function and the recruitment and administration of Bank Workers.
Key responsibilities will include
- Supporting the end-to-end recruitment process for Bank Workers across clinical, medical, professional and administrative staff groups.
- Processing new starters, payroll changes and terminations on ESR, and maintaining accurate HR databases and local records.
- Using ESR and Trac as part of the recruitment and HR administration process and producing standard and bespoke ESR reports.
- Responding professionally to queries from staff, managers and external callers by telephone, email and face-to-face contact.
- Providing basic HR information to staff and managers on matters including start dates, hours of work and banding, and resolving queries relating to Agenda for Change bandings for Bank Workers.
- Undertaking data cleansing, record audits and general HR administration, ensuring records are accurate and fit for purpose.
- Handling sensitive workforce information appropriately and maintaining confidentiality at all times.
- Working flexibly across the Temporary Staffing administration function according to service requirements and workload.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education / qualifications
Essential
- GCSE English and Maths at Grade C/4 or equivalent.
- NVQ Level 3 or equivalent relevant experience
Desirable
- Relevant HR, administration or customer service qualification
Knowledge and experience
Essential
- Relevant administrative/customer service experience
- Evidence of managing a varied workload and ability to prioritise and meet deadlines.
- Experience of accurately entering, maintaining and updating information on electronic systems.
- Able to work independently and use initiative.
Desirable
- Previous experience of working within NHS Temporary Staffing, Staff Bank, HR or Recruitment in a busy, deadline-driven environment
Skills, abilities and attributes
Essential
- Professional and customer-focused approach when communicating with staff and managers.
- Excellent organisational and time-management skills.
- Strong attention to detail with the ability to maintain a high level of accuracy.
- Ability to prioritise competing demands, work effectively under pressure, and work both independently and collaboratively as part of a team.
Desirable
- Ability to identify discrepancies in information or data and take appropriate action.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Ealing Hospital
Southall
UB1 3HW
United Kingdom
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)