About this role
Job summary
Felixstowe Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 23 hours per week, working over 4 days.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
- Greeting and directing all patients.
- Processing patients online requests.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Supporting the clinical team.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
We are a friendly GP practice situated on the east side of Ipswich. Our aim is to provide high quality patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care.
We have just under 10,000 patients support by a team of 7 GP's, 4 Practice Nurses, 3 Health Care Assistants along side various PCN staff including a Pharmacy Team, Physicians Associate, Physiotherapist and Care Co-ordinator.
We are a training practice and currently have 4 GP Registrars training at the practice
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
235 Felixstowe Rd
Ipswich
Suffolk
IP3 9BN
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)