About this role
Job summary
The Role
As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments.
You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need.
You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.
Main duties of the job
As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments.
You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need.
You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.
About us
Outpatient Network is a specialist healthcare insourcing provider working in partnership with NHS Trusts to deliver additional outpatient capacity, improve patient access and support the reduction of NHS waiting lists.
We are looking for a friendly, professional and organised Outpatient Receptionist to join our team, supporting outpatient clinics delivered by Outpatient Network at Cambridge University Hospitals NHS Foundation Trust (CUH).
This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a healthcare environment and making a positive difference to patients.
Job description Job responsibilities
The Role
As an Outpatient Receptionist, you will be the first point of contact for patients attending their appointments.
You will play an important role in ensuring clinics run smoothly, patients feel welcomed and supported, and clinical teams receive the administrative assistance they need.
You will work alongside Outpatient Network clinicians and CUH staff, helping to deliver an efficient and positive outpatient experience.
Pay and Working Hours
£15.00 per hour, paid via PAYE.
Ad hoc weekend-only work.
A minimum commitment of two weekends per month is required.
Typical working hours are approximately 08:0017:00, depending on the service and clinic requirements.
Shifts will be offered according to operational requirements and clinic schedules.
Key Responsibilities
Patient Reception and Customer Service
Welcome and greet patients attending outpatient appointments.
Check patients into clinics and confirm their attendance.
Verify patient details and ensure information is accurate.
Direct patients to the correct waiting areas and clinical rooms.
Respond to general patient enquiries in a friendly and professional manner.
Provide reassurance and assistance to patients who may be anxious or require additional support.
Maintain patient dignity, privacy and confidentiality.
Administrative Duties
Maintain accurate patient attendance records and clinic documentation.
Use relevant CUH patient administration systems, following local procedures and access permissions.
Manage clinic lists and notify clinical staff when patients arrive.
Assist with appointment enquiries, cancellations and rescheduling where authorised.
Ensure relevant patient documentation is available to clinical teams.
Record clinic activity and patient attendance accurately.
Complete general administrative duties to support the smooth running of clinics.
Clinic Support and Teamwork
Work closely with Outpatient Network clinicians and operational teams.
Liaise with CUH reception teams and other hospital departments.
Support the smooth running of outpatient clinics and help minimise patient waiting times.
Communicate clinic delays, changes or operational issues to the appropriate team.
Assist with preparing reception and clinic areas before sessions commence.
Maintain an organised and welcoming reception environment.
Be flexible when supporting different outpatient specialties and clinic sessions.
Person Specification
Experience Essential
Essential Requirements Previous experience in a reception, administration or customer service role. Excellent verbal and written communication skills. A friendly, approachable and professional manner. Good organisational skills and attention to detail. Basic IT skills and confidence using computer systems. Ability to work independently and as part of a team. Ability to prioritise tasks and work effectively in a busy environment. Understanding of confidentiality and data protection. A reliable, punctual and flexible approach to work. Availability to work a minimum of two weekends per month.
Desirable
Previous experience working within the NHS or a healthcare environment. Knowledge of outpatient clinic processes. Experience using NHS patient administration systems. Experience supporting clinical teams or outpatient services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Outpatient Network
Address Outpatient Network
Cambridge
Cambridgeshire
cb13ew
United Kingdom
Employer's website https://www.outpatient.network/ (Opens in a new tab)