About this role
Job summary
Administration Officer - Band 3
Location: Fingerpost Park Health Centre Contract: PermanentHours: 15 hours per week
About the role
An exciting opportunity has arisen for a motivated and organised individual to join the Adult Continence Service at Fingerpost Park Health Centre as an Administration Officer.
You will play a key role in supporting the smooth running of outpatient clinics, managing patient referrals and providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
The role will involve
- Maintaining clinics
- Managing telephone enquiries, providing a professional and courteous service to patients and staff
- Filing, scanning and maintaining accurate records
- Processing incoming and outgoing post
- Providing general administrative support to the clinical team
- Supporting the day-to-day organisation of clinics and office duties
- General office duties
About you
We are looking for individuals who are:
- Well organised with strong administrative skills
- Confident in using IT systems and Microsoft Office
- Able to prioritise workload and work to deadlines
- Excellent communicators with a professional and empathetic approach
- Able to work both independently and as part of a team
Working for us
You will be part of a supportive team within the Adult Continence Service, where your contribution will directly support patient care and service delivery.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job description
Job responsibilities
To observe the provisions and adhere to all Trust policies and procedures. To attend Trust Mandatory Training sessions as required and any other training courses relevant to the post. To be aware of the confidential aspects of the post. Breaches of confidentiality will result in disciplinary action that may involve dismissal. The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages.
All employees must fully comply with the relevant sections of the Health and Safety at Work. They must also understand and implement Mersey and West Lancashire Teaching HospitalsNHS Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.
Person Specification
Our Values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- GSCE Standard or Higher
- RSA/OCR III or equivalent
- Good English Language Skills
- Word Processing Skills
- Audio-Typing Skills
- Medical Terminology
Desirable
- Shorthand/Speedwriting Skills
Experience
Essential
- Microsoft Office Products Experience
- Ability to work as part of a team
Desirable
- Minute Taking
- 2 years' experience working in an NHS environment
- Previous Medical Secretary Experience
- Medical Audio Typing
- Understanding of Trust Internal Policies as appropriate
Skills
Essential
- Excellent IT Skills
- Excellent communication skills
- Ability to manage/prioritise own workload
- Excellent Word Processing and Keyboard skills
- Ability to accurately maintain computerised and manual filing/documentation systems
- Ability to use own initiative and work independently
- Capability to adapt to most situations
- Reliable and conscientious
- Ability to manage difficult/sensitive situations
- Able to work the hours and undertake duties required
Desirable
- Time Management Skills
- Knowledge of Trust computer systems
- Excellent interpersonal skills
Other
Essential
- Ability to travel across hospital sites when required
- Possess a friendly and approachable personality
- Ability to show understanding and appreciation
- Comply with Trust policies and procedures at all times
- Ability and willingness to undergo further training for the post
- Understanding of confidential nature of role and awareness of Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Fingerpost Park Health Centre
Atlas Street
St Helens
WA9 1LN
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)