About this role
Job summary
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.
Please note, previous applicants for this role need not reapply.
Main duties of the job
- Demonstratehigh levelsof customer care and be an ambassador for customer care within the Trust.
- Provide a robust administration function that underpins the delivery of ahigh qualityservice andmaintaineffective working relationships with clinical,nursingand administrative staff.
- Answer allcommunication including telephone,emailand face to face queries,in a timely mannerand action asappropriate.
- Maintain patient confidentiality at all times.
- Be flexible in your approach to work, such as covering other job roles atan appropriate gradeor site, and to include varying working hours to ensure the servicemaintainsa minimum level of cover during its core hours of 08:00 to 17:00.
- Use the Trust IT systems (includingEPR, Transcription systems, PACS, Proton etc.) toregister patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
- Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and trust procedures
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
- Demonstratehigh levelsof customer care and be an ambassador for customer care within the Trust.
- Provide a robust administration function that underpins the delivery of ahigh qualityservice andmaintaineffective working relationships with clinical,nursingand administrative staff.
- Answer allcommunication including telephone,emailand face to face queries,in a timely mannerand action asappropriate.
- Maintain patient confidentiality at all times.
- Be flexible in your approach to work, such as covering other job roles atan appropriate gradeor site, and to include varying working hours to ensure the servicemaintainsa minimum level of cover during its core hours of 08:00 to 17:00.
Use the Trust IT systems (includingEPR, Transcription systems, PACS, Proton etc.) toregister patients, make up a set of patient notes, make outpatient appointments,
- produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
- Assistwith the processing of new referrals on Chooseand Book / Directly Bookable / e-referral systems.
- To contribute to on-going and future service development projects supporting continuous improvement of the services we provide.
- Attend Departmental meetings and training asrequiredto ensure that youmaintainan up-to-date working knowledge of service and trust procedures
- Act in a manner aligned to our Trust Values and consistentlydemonstratethe behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
- Any other duties which may be needed to fulfil theobjectivesof the post, which areappropriate tothe grade.
Person Specification
Experience
Essential
- 1 year admin experience
Desirable
- EPR experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Old road, Headington
Oxford
OX3 7LE
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)