About this role
Job summary
At Earnswood Medical Practice, we are committed to providing friendly, caring and professional support to our patients. We are looking for a welcoming and organised receptionist to join our busy team. As a first point of contact, you will help patients access the care they need, treating everyone with kindness, patience and respect. If you enjoy helping people and working as part of a team, we would love to hear from you.
Main duties of the job
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system under the direction of the Operations Manager or Reception Supervisor.
Process face to face, telephone and e-requests for appointments, dealing with daily administrative tasks regarding patient care.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
About us
At Earnswood Medical Centre we aim to provide patient centered, holistic care to improve health outcomes and support all our patients in achieving their best quality of life. We provide high quality medical services through people using their skills and knowledge as efficiently and effectively as possible, within the available resources.
Job description
Job responsibilities
Primary responsibilities
Process appointment requests received in person, by telephone and electronically, following practice procedures.
Answer incoming telephone calls courteously and professionally, responding to enquiries or directing callers to the appropriate colleague or service.
Welcome patients and visitors, assist with enquiries and help patients access the care and support they need.
Book, amend and cancel appointments accurately, including appointments requested following clinical triage.
Support patients to use online services and appointment systems, offering assistance where needed.
Process repeat prescription requests in line with practice procedures, referring medication queries to the appropriate clinician.
Record and update patient information accurately, maintaining confidentiality at all times.
Receive, record and pass on messages, correspondence and patient requests promptly to the appropriate team.
Complete daily administrative tasks relating to patient care, including registrations, document handling and electronic tasks as required.
Communicate sensitively with patients and carers, recognising individual needs and treating everyone with dignity and respect.
Recognise urgent concerns and promptly alert the appropriate clinician, following practice protocols.
Raise complaints, concerns and incidents with the appropriate manager and follow practice reporting procedures.
Work flexibly with colleagues to support reception cover and the smooth running of the practice.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent
- Experience of working with the general public
- Excellent communication skills
- Strong IT skills
Desirable
- GCSE mathematics or English equivalent
- AMSPAR receptionist qualification
- NVQ level 3 in health and social care
- Experience of administrative duties
- experience of working in healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Earnswood Medical Centre
Address
Eagle Bridge Health & Well Being Ctr
Dunwoody Way
Crewe
Cheshire
CW1 3AW
United Kingdom
Employer's website
https://www.earnswood.nhs.uk/ (Opens in a new tab)