About this role
Job summary
This is a diverse role and you must be prepared to work flexibly as service need requires. Your main duties will centre around the provision of a finance service to patients involving delivering money to patients on the wards and patient contact will be an essential part of your duties. You will be responsible for ensuring timely input of withdrawals and deposits to the financial software (Harlequin), reconciling of accounts, patient bank transfers, regular account statements, making welfare benefit claims, petty cash transactions and assisting patients with finance queries and so forth. We are looking for a candidate who is non-judgmental, respects individual's legal and personal rights, has strong communication, excellent attention to detail and a professional, supportive and empathic attitude to patients and colleagues.
Main duties of the job
Applicants must have relevant administrative experience, preferably in a similar patient/customer service facing role and have RSAIII or the equivalent experience, together with a good standard of general education, including literacy and maths. You will have a good knowledge of modern IT packages i.e. Microsoft Office applications (e.g. Word, Excel & Outlook) and experience of using software systems. You will be able to work confidentially and adhere to boundaries. Previous experience of finance would be advantageous, but is not essential. Wathwood Hospital uses Harlequin financial software and training will be provided, if necessary.
About us
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.
Job description
Job responsibilities
Due to service need the working pattern will be Monday to Wednesday and the post holder will be required to work on-site, agile and home working is not appropriate to this role.
Please see attached job description and person specification for detailed responsibilities.
Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £20.00 (standard) or £41.00 (enhanced), this cost will be deducted from your salary over the first 2 months of employment. You are encouraged to enrol for the DBS Update Service. An annual fee of £15 per year applies.
Person Specification
Qualifications
Essential
- OCR/text processing Level lll or equivalent
- Educated to NVQ Level 3 standard or equivalent level of knowledge and experience
- Pass or above in GCSE Maths and English
Further Training
Essential
- Participate in mandatory training
Experience
Essential
- Worked as part of a team and working without supervision
- Previous administration experience
- Previous working experience of Minute/note taking
- Extensive working experience of Microsoft office packages including Word, Excel and Outlook
- Experience of working with computer databases/software such as RiO, Harlequin, Timeware, Trojan
- Understanding of data protection and maintaining strict confidentiality
- Previous experience of working in a busy office environment to senior management level.
- Previous audio typewriting experience
Desirable
- Worked within NHS or Social Services
- Knowledge of welfare benefits
- Knowledge of Mental Health Act
- Financial experience/ understanding of credit and debit system
- Previous knowledge of medical terminology
Skills
Essential
- Clear and effective communication skills
- Flexible approach to working practices
- Ability to prioritise workload
- Understanding of computer and paper filing systems
- Time management skills
Desirable
- Experience in a customer care/patient care environment
Dispositional Attributes
Essential
- Ability to communicate with clients, carers, staff and visitors in an appropriate manner
- Non-judgemental
- Empathetic
- Flexibility
- Good time management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottinghamshire Healthcare NHS Foundation Trust
Address
Wathwood Hospital
Rotherham
S63 7TQ
United Kingdom
Employer's website
https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)