About this role
Job summary
Bristol 3D Medical Centre is looking for a part-time receptionist. The successful candidate will be required to participate in the day-to-day support of the centre including reception duties, maintenance of departmental filing systems, booking and processing outpatient appointments and similar administrative tasks.
Main duties of the job
To act as receptionist by welcoming and orientating patients and visitors to the department.To participate in the preparation and the running of the reception.To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.To prepare out-patient notes ensuring all relevant documentation is included, where required. Taking responsibility for the tracing in and out of medical records, where required, including upload to the appropriate digital systems.To be responsible for restocking stationary, ensuring order forms are signed by the Support Manager.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
Reception duties
- To act as receptionist by welcoming and orientating patients and visitors to the department.
To participate in the preparation and the running of the reception.
To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary.
To prepare out-patient notes ensuring all relevant documentation is included, where required.
Taking responsibility for the tracing in and out of medical records, where required, including upload to the appropriate digital systems.
To ensure all outcomes are completed on the PAS system, as indicated by clinical staff.
To be responsible for restocking stationary, ensuring order forms are signed by the Support Manager
To maintain patient confidentiality at all times.
Administrative Duties
- Contacting patients and colleagues with complex and sensitive situations, from a variet of hospital services and departments.
- Undertake updating of patient information, using Departmental IT systems.
- To assist in the provision of a comprehensive administrative service for scientific staff, typing general correspondence, reports, clinic letters and any other items required for the efficient operation of the department, working within clearly defined limits.
- To participate in the circulation of incoming and despatching outgoing mail.
- To participate in the answering of telephone calls, directing enquires to the appropriate members of staff.
- To assist in the maintenance of patient files, correspondence, reports and other documentation.
- Providing appropriate cover during annual leave or sick leave, to ensure the smooth running of the department.
- Operate various computer software packages as necessary.
- Assisting in the provision of patient notes/information for audit purposes.
- Work within Health and Safety standards.
- Perform photocopying, scanning, emailing and filing as appropriate.
- Participate in Trust appraisal scheme.
- To undertake further training or attend courses relevant to the duties of the job, as required.
- Liaise with staff at other hospitals or centres in the pursuit of information essential to patient care.
- Scanning of patient records using Department IT system.
- Arranging for the transportation of specimens using appropriate local/national/international courier, ensuring the preparation of all necessary documentation including customs declarations for the Bristol 3D Medical Centre.
- Undertake small administrative projects to aid organisation of the department and services, such as maintaining and developing a digital filing system for referrals to sort and order the way in which they are processed.
- Maintaining strict confidentiality at all times on all matters relating to patients and/or staff.
- All work to be performed to Trust and Department standards.
Person Specification
Qualifications
Essential
- GCSE English and mathematics or the potential to achieve this level of education / skills equivalent
Experience
Desirable
- Experience of working in the NHS or similar organisation
Personal Qualities
Essential
- Ability to develop relationships with people at all levels, to communicate clearly and effectively and to work as part of a team and quickly adapt to changing situations in a busy environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol 3D Medical Centre, Frenchay Beckspool Building
Frenchay Park Road
Bristol
BS16 1LE
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)