About this role
Job summary
Kenmore Medical Centre is a large friendly surgery with a registered list of approx 11,200 patients in the centre of Wilmslow.
The Team at Kenmore consists of four partners, seven salaried doctors, a nursing team, HCA team, GP registrars, two nurse practitioners, clinical pharmacists, social prescribers and we have access to a large range of other services within our PCN - CHAW.
The whole team works effectively together to provide an excellent service to our patients.
Due to a promotion within the current team we are looking to recruit two receptionists to join our friendly team starting in January.
Hours: Various shifts and hours available from 7.30am - 7.30pm Monday - Friday with potential overtime available to cover annual leave.
Main duties of the job
To provide excellent service to patients. The work is varied and interesting it includes answering the phone, making appointments, welcoming patients and visitors, listening and understanding patient needs, resolving queries and signposting patients to appropriate service or appointment. You need to be well motivated and friendly with good people skills, enjoy working in a busy environment and being part of a team. Be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administrative and organisational skills and have experience of using computers
About us
Kenmore Medical Centre has been serving the community of Wilmslow for over 60 years and is a long-established training practice. We have an active role in the Primary Care Network and are affiliated with Manchester Medical School for undergraduate education and Health Education England for GP Registrar training.
We use EMIS Web, Docman, AccuRx and engage with an active Patient Participation Group. The Practice is engaged in minor ops, contraceptive, and specialist gynae care. Our Partners are involved in the ICB, the PCN and we have specialist interests in diabetes, Asthma and COPD.
Job description
Job responsibilities
As part of our reception team you would be expected to provide an excellent service to our patients. The work is varied and interesting and it includes answering the phone, making appointments, actioning online requests from patients, welcoming patients and visitors, listening and understanding patient needs, resolving queries or signposting patients to the appropriate service or appointment.
You need to be well motivated and friendly with good people skills, enjoy working in a busy enviroment and being part of a team. You will be able to communicate clearly and effectively, showing understanding, care and assertiveness when appropriate. You will be capable of developing good administritive and organisational skills and have experience of using computers. Experience of working in healthcare is not essential as long as you possess the above qualities and are willing and eager to learn new skills and are flexible in your approach to work. We will provide in house training and continuing support.
Person Specification
Qualifications
Desirable
- Good sense of humour
- Ability to work well within team or on own initiative
- Good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kenmore Medical Centre
Address
60-62 Alderley Road
Wilmslow
Cheshire
SK9 1PA
United Kingdom
Employer's website
https://www.kenmoremedicalcentre.co.uk/ (Opens in a new tab)