About this role
Job summary
Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time vacancy for a Band 2 Administration Assistant with the Children and Young People's Service (CYPS) based at Benton House, 136 Sandyford Road, Newcastle upon Tyne NE2 1QE. In times of service delivery need the successful candidate must be willing to travel to and work at the CYPS office based at Bensham Hospital, Fontwell Drive Gateshead NE8 4YL.
Working hours are (37.5hrs working Monday to Friday 9am to 5pm / 8am to 8pm on a rota basis - will be discussed at interview)
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. Candidates must be adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.
Main duties of the job
Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experienceincluding, but not limited, to the following: (see job description for further information):
Experience working in a customer / patient focused environment (face to face and telephone)
General administrative duties
Fast, accurate typing/keyboard skills
Typing letters/reports
Ability to be self-directed, motivated and be able to contribute positively within a team
Ability to change tasks at short notice
Reliable and punctual
The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 4th November2026
Closing date : 18th November2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person Specification
Education and Qualification
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Customer Care (or equivalent)
- NVQ Level 2 in Business Administration.
- Working towards Level 2 standard in Maths and English.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
- Good communication and interpersonal skills, both verbal and written
- Good working knowledge of office procedures
- Good organisational and planning skills using own initiative
- Demonstrates good customer care skills at all times.
Desirable
- Knowledge of working in an NHS environment
- Ability to maintain and update patient information database(s).
Experience
Essential
- Ability to uphold confidentiality at all times.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Address
Benton House
Newcastle upon Tyne
NE2 1QE
United Kingdom
Employer's website
https://www.cntw.nhs.uk/careers/ (Opens in a new tab)