Receptionist @ St Georges Medical Centre

Job summary

We are an 11,000 patient Practice on the Isle of Sheppey in Kent and are looking for a Receptionist to join our hard-working dedicated team.

You must have an excellent attendance record, be a good timekeeper, able to work under pressure and enjoy working as part of a team. The successful candidate will be flexible, motivated, reliable, conscientious and committed to making a valuable contribution to the team

Working hours are 8am-7pm. This is split into three shifts throughout the day. We are also open half day on Saturdays. Candidates should be available to work during these times.

Main duties of the job

• Answering telephones, booking triages and appointments
• Assisting GP as chaperone when required
• Undertaking all mandatory training as required
• Completing referrals to the local community nursing team(s) when necessary
• Ensure and effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Enter patient information on the computer as required

About us

We have one main site in Sheerness, with three other branch sites at Eastchurch, Warden Bay & Leysdown

Job description

Job responsibilities

• Answering telephones, booking triages and appointments
• Assisting GP as chaperone when required
• Undertaking all mandatory training as required
• Completing referrals to the local community nursing team(s) when necessary
• Ensure and effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgement and communication skills; ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Action repeat prescription request and ensure that they are ready for collection by the patient within 48 working hours, either on the computer or manually
• Advise patients of relevant charges for private services; letters, medicals, etc.
• Enter patient information on the computer as required
• Retrieve and re-file patient records as required, ensuring strict alphabetical order is adhered to.
• Ensure correspondence, reports, results, etc. are filed promptly and in the correct records
• Updating patient contact information and addresses as appropriate

Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Qualities

• The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent development, in consultation with the post holder.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the post-holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights

Person Specification

Experience

Desirable

• EMIS and Docman preferred but training will be given

Knowledge & Skills

Essential

• Excellent customer service skills
• Ability to cope with change & / or conflicting demands
• Ability to communicate well at all levels
• Excellent telephone manner
• Works well under pressure on their own or as part of a team
• Good personal time management and priority setting
• Must be courteous & focused on providing a consistently high standard of customer service
• Ability to interact well with a wide range of personality types
• High level of attention to detail
• Ability to multi-task and make decisions in a fast-paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Georges Medical Centre

Address

55 St Georges Avenue

Sheerness

Kent

ME12 1QU

United Kingdom

Employer's website

https://www.saintgeorgesmedicalcentre.co.uk/ (Opens in a new tab)