About this role
Job summary
We are looking for an organised, reliable and proactive individual to provide a high-quality administrative service to patients, doctors, colleagues, healthcare professionals and external organisations.
The successful candidate will be able to work effectively as part of a small administrative team, manage competing priorities and remain calm under pressure while maintaining a high level of accuracy and attention to detail.
You will be expected to use your initiative, communicate confidently, recognise when support is needed and understand the importance of maintaining patient confidentiality at all times.
Main duties of the job
Emails need to be either forwarded onto the relevant person/department or printed off, proofread, scanned, annotated and workflowed to the relevant person/department
External post this needs to be proofread, scanned into Docman, annotated and workflowed to the relevant person/department
Docman Electronic mail needs to be proofread, annotated and workflowed to the relevant person/department.
About us
Burnham Health Centre is a busy GP practice providing primary care services to a large patient population. Our administrative and clinical teams work closely together to provide an efficient, responsive and high-quality service to our patients.
The Patient Services Department plays an important part in supporting our clinicians and ensuring that patient correspondence, referrals and administrative processes are managed effectively.
Job description
Job responsibilities
Annotating Blue is used to highlight a GP action. Yellow is used to highlight a medication change or new medication to be added. Green is used to highlight clinical codes. Pink is used to highlight weights, heights, blood pressures, pulse, allergies, smoking status
Non-Workflow this is a letter with no action on it at all but is scanned into Docman and kept in a separate folder non workflow. The team will support each other to keep this folder clear.
Up keep of Burnham Health Centres policies and procedures
Update the nurses job description sheets on excel
Person Specification
Experience
Essential
- Knowledge of using the photocopying machine
- Maintaining the accuracy of the Practices Clinical System (EMIS).
- Post holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Management team.
- Ability to work within a team and on own.
- Establishing and maintaining effective lines of communication with the outside agencies and the Practice.
- Communicating clearly and effectively with staff to aid the smooth running of the department.
- Responding to requests or queries as they arise within legal time limits
- timeous manner.
- Prioritising workload, ensuring clear protocols for the prioritisation of work.
- Using judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
- The post-holder must clearly understand the importance of maintaining patient and data confidentiality.
Desirable
- Use of EMIS Web clinical system, Docman, email
- Use of Franking Machine
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Burnham Health Centre
Address
Minniecroft Road
Burnham
Buckinghamshire
SL1 7DE
United Kingdom
Employer's website
https://www.burnhamhealthcentre.co.uk/ (Opens in a new tab)