About this role
1. Drive and Shape the Business
- Develop and implement local Own Retail strategies aligned with global guidelines and cluster objectives, driving sustainable growth and profitability across all store formats
- Act as a key liaison between stores and cross-functional corporate groups (finance, marketing, merchandising, etc.), representing the territory at Cluster Meetings and ensuring effective communication and collaboration
2. Operational Tasks
- Monitor and analyze daily sales reports, KPIs, and operational metrics across all stores in the territory, taking immediate action on urgent issues or opportunities
- Conduct regular store visits (minimum 2 per week) to assess operations, coach staff, and ensure compliance with Miele standards and procedures
- Manage inventory levels, product mix, and visual merchandising standards across all stores to optimize sales and customer experience
- Oversee staffing levels, scheduling, and training across stores to ensure optimal coverage, efficiency, and consistent delivery of premium customer service
3. Territorial Coverage and Span of Control
- Responsible for managing all Miele Own Retail operations within an assigned territory within the cluster
- Typical span of control includes 13~15 stores, depending on geographical spread and store size
- Expected to travel regularly within the territory to maintain hands-on oversight of all locations
4. Stewardship and International Collaboration
- Interaction with Own Retail International (GTZ/SOR) and participation in international working teams
- Implementation of Miele standards and Compliance Management within VG