About this role
Your responsibilities
troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;
supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;
handling more complex incidents and coordinating escalations with central IT;
maintaining technical documentation and improving local IT processes;
sharing knowledge and supporting the development of the Junior IT Specialist.
Our requirements experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;
good knowledge of Windows, SharePoint, printers, and mobile devices;
communicative level of English;
strong problem-solving skills and ability to handle stressful situations;
excellent communication skills and approachable attitude;
proactive, service-oriented mindset and ability to take ownership of issues;
interest in AI and new technologies.