About this role
Job summary
We are seeking an experienced and motivated Deputy Practice Manager to join our busy GP practice. You will support the Practice Manager in the day-to-day operational running of the surgery, helping to ensure the smooth delivery of high-quality patient services.
The role includes overseeing administrative and reception teams, supporting HR processes such as recruitment and rota management, assisting with finance and reporting, and ensuring compliance with NHS and CQC standards. You will also play a key role in improving systems, supporting patient experience initiatives, and stepping in to manage the practice in the absence of the Practice Manager.
We are looking for someone with strong organisational and leadership skills, excellent communication abilities, and experience working in a GP or healthcare setting. This is a great opportunity to contribute to a supportive team and make a meaningful impact on patient care and service development.
Main duties of the job
Support the Practice Manager in the day-to-day operational running of the practice, ensuring smooth and efficient service delivery Oversee and coordinate non-clinical staff including reception and administrative teams Assist with staff management including recruitment, onboarding, training, rota planning, and performance support Act as a point of contact for HR processes, supporting employee relations in line with practice policies Support financial administration including invoicing, budget monitoring, and basic reporting Ensure compliance with NHS contractual requirements, GDPR, and CQC standards Help manage patient services, including complaints handling, feedback, and service improvements Maintain and improve practice systems, workflows, and digital processes (e.g., clinical systems and appointment booking systems) Support QOF (Quality and Outcomes Framework) and other performance-related reporting where required Liaise with external stakeholders such as Integrated Care Boards (ICBs), NHS suppliers, and community services Contribute to business continuity planning and operational resilience
Deputise for the Practice Manager during absence, ensuring continuity of leadership and decision-making
About us
The Corner Surgery is a friendly, well-established GP practice serving a patient population of approximately 6,000 people in the heart of Brixton. We are a close-knit, community-focused team who take pride in delivering high-quality, compassionate care to a diverse and vibrant local population.
Our team is made up of experienced GPs, nurses, healthcare assistants, and a dedicated non-clinical team who work closely together to keep the practice running smoothly. We value collaboration, mutual support, and clear communication, and we maintain a culture where everyones contribution is recognised and respected.
The atmosphere at the practice is warm, professional, and welcoming. Despite being a busy surgery, we place strong emphasis on teamwork and maintaining a supportive working environment. We encourage openness, problem-solving, and continuous improvement, and we work together to find practical solutions that benefit both patients and staff.
Our work ethic is centred around providing safe, effective, and patient-focused care while maintaining efficiency and high standards across all areas of practice management. We are committed to learning, development, and adapting to the changing needs of primary care, while keeping patient experience at the heart of everything we do.
Job description Job responsibilities Job Description Deputy Practice Manager
The Corner Surgery, Brixton
Job Title: Deputy Practice ManagerLocation: The Corner Surgery, BrixtonPatient List Size: Approx. 6,000 patientsReports to: Practice ManagerHours: Full-time / Part-time (to be agreed)
About the PracticeThe Corner Surgery is a friendly, well-established GP practice based in Brixton, serving a diverse population of around 6,000 patients. We are a close-knit and supportive team made up of GPs, nurses, healthcare assistants, and dedicated administrative staff who work collaboratively to deliver high-quality patient care.
Our culture is professional, welcoming, and team-focused. We value respect, communication, and a proactive approach to problem-solving. Despite the demands of general practice, we maintain a supportive working environment where staff are encouraged to contribute ideas, develop their skills, and take pride in the service we provide to our local community.
Job PurposeThe Deputy Practice Manager will support the Practice Manager in the overall operational management of the practice, ensuring the smooth and efficient running of all non-clinical services. The role involves leading and supporting the administrative and reception teams, maintaining compliance with NHS and regulatory requirements, and contributing to the continuous improvement of practice systems and patient services.
The post holder will deputise for the Practice Manager in their absence.
Key ResponsibilitiesOperational Management
Support the day-to-day running of the practice to ensure smooth service delivery
Assist in managing workflows across reception, administration, and clinical support services
Help maintain effective appointment systems and patient access processes
Deputise for the Practice Manager when required
Staff Management & HR Support
Support recruitment, onboarding, and induction of new staff
Assist with staff rotas, attendance monitoring, and annual leave planning
Support performance management processes and staff development
Promote a positive, supportive, and collaborative team culture
Finance & Administration
Assist with financial processes including invoicing, expenses, and basic budget monitoring
Support reporting requirements for the practice and external stakeholders
Maintain accurate records and ensure administrative systems are efficient
Compliance & Governance
Ensure compliance with NHS contractual requirements and CQC standards
Support GDPR and data protection compliance across the practice
Assist with audits, policy updates, and governance processes
Patient Services
Support the management of patient feedback, complaints, and concerns
Contribute to improving patient access and experience
Help develop and improve patient-facing services and communication
Systems & Service Improvement
Support the use and development of clinical and administrative systems
Identify opportunities to improve efficiency and workflows
Contribute to service development and quality improvement initiatives
Stakeholder Engagement
Liaise with external partners including Integrated Care Boards (ICBs), NHS suppliers, and community services
Support effective communication with internal and external stakeholders
Person SpecificationEssential
Experience working in a GP practice or healthcare setting
Strong organisational and administrative skills
Experience supporting or supervising staff
Good understanding of NHS primary care systems and processes
Excellent communication and interpersonal skills
Ability to manage competing priorities in a busy environment
Proficient in IT systems and clinical software used in general practice
Desirable
Previous experience in a Deputy Practice Manager or similar role
Knowledge of CQC requirements and NHS contractual frameworks
Experience in HR, finance, or operational management within primary care
Personal Qualities
Approachable, supportive, and team-oriented
Proactive and solution-focused
Calm under pressure
Committed to high standards of patient care and service delivery
Willing to learn and develop professionally
Person Specification
Qualifications Essential
Good standard of general education (GCSEs or equivalent, including English and Maths) Proven experience working in a GP practice or primary care setting
Desirable
Evidence of continued professional development (CPD) relevant to healthcare, management, or administration
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name The Corner Surgery
Address The Corner Surgery
99 Coldharbour Lane
London
SE5 9NS
United Kingdom
Employer's website https://thecornersurgery.nhs.uk/ (Opens in a new tab)