Quality Customer Service Techn. (Seguin, TX, TX, US, 78155) @ Vitesco Technologies GmbH

• Your Key Responsibilities Oversee all Quality Control and IPQA activities within the assigned production area.
• Ensure that all required quality checks, inspections, audits, and documentation are completed accurately and on time.
• Interact with production operators and team leads and escalate quality concerns to Production Supervisors, IPQA Supervisors, QMPP, and Quality Engineering as required.
• Follow all applicable technical standards, including CN and VT Rules , as well as established quality procedures and work instructions.
• Comply with the company Code of Conduct and personal conflict-of-interest requirements.
• Comply with all ESH, LEAN, and 5S requirements.
• Follow the Quality Policy and all applicable VT Quality Management System requirements.
• Ensure that personnel follow approved procedures and produce conforming products.
• Maintain strong knowledge of products, processes, routings, IPC standards, QCMS, Hold Tags, MES, SAP, and applicable quality documentation.
• Write and process ePCAs, eQAs, internal incidents, nonconformances, and other quality records as required.
• Ensure that quality-relevant Jidoka reports are opened and that all actions, decisions, containment activities, and corrective actions are documented by the responsible team members.
• Stop the production line when a potential quality risk is identified or when quality requirements are not being met.
• Call or support a Jidoka meeting when necessary and ensure that appropriate containment or corrective action is implemented and verified.
• Escalate concerns to the IPQA Supervisor when the team cannot agree on appropriate containment or corrective action.
• Authorize production restart after the root cause has been identified, suspect material has been contained, and corrective actions have been verified.
• Support the abnormal-situation handling and production-line restart process.
• Respond to emergency quality issues on the production line.
• In the event of a deviation or nonconformance, work with Production leadership to quarantine suspect material.
• Use MES/SAP authority, as assigned, to block stock and semi-finished goods when required.
• Lead the team in identifying suspect lots and verifying the WIP clean point.
• Involve IT or other support functions when necessary to identify, trace, or contain suspect material.
• If raw material is suspected, coordinate with Production, the analyzer, material handlers, and Incoming Inspection to identify alternate raw-material lots and ensure all suspect lots are identified.
• Escalate to IE/QMPP or FF Quality when sorting criteria cannot be clearly defined by the shift Jidoka team.
• Lead or support sorting, containment, pack inspections, block-stock activities, and other quality-control actions.
• Develop temporary containment solutions within the shift whenever possible to ensure a rapid response.
• Support the shift management team in identifying feasible solutions to quality concerns.
• Perform quality monitoring on the production line and conduct preliminary analysis of abnormal or defective parts.
• Provide feedback to production personnel, process engineers, industrial engineers, and quality engineers regarding the nature and potential causes of failures.
• Perform electrical troubleshooting and root-cause analysis related to production-line fallout, when applicable.
• Lead root-cause investigations and participate in structured problem-solving activities with Manufacturing Engineering, Quality Engineering, Production, and other responsible functions.
• Use problem-solving methods to drive issues toward permanent corrective action.
• Coach shop-floor personnel on Structured Problem Solving fundamentals.
• Provide temporary problem solutions and verify that corrective actions are effective.
• Participate in team problem-solving activities and cross-functional quality-improvement projects.
• Assist engineers with improvements to the quality-control system, including SPC limit tightening, sampling-rate recommendations, red/gold sample status reviews, and safe-launch data reviews.
• Support capability checks for manufacturing equipment during line-release activities, including cross-section reviews, capability reports, hardness measurements, and process-quality parameter collection.
• Audit production documents and revise them as needed.
• Conduct random line audits and inspections and follow up on identified nonconformances.
• Regularly review production documentation, including Jidoka records, scrap records, inspection results, and other quality-related documents.
• Complete the passdown shift report in accordance with the applicable work instruction and clearly identify any open quality findings, containment actions, or follow-up requirements.
• Provide on-shift support for special activities or controls requested by FF Quality and approved by the IPQA Manager.
• Ensure that quality findings and unresolved issues are communicated clearly to the next shift.
• Assist with preparation for external audits by verifying that production-floor documentation is current, accurate, approved, and available.
• Support the implementation of new processes, products, equipment, and changes on the shop floor.

Participate in the execution and monitoring of change management activities in accordance with VT0311016 . Ensure that production changes are implemented in compliance with quality standards and approved procedures. Assist with production-line deviation management, including documentation, tracking, containment, and follow-up. Support documentation and tracking of changes to production processes and quality-control methods. Facilitate 5S improvements as the designated 5S Area Leader.

Work with cross-functional teams to resolve quality-related issues. Provide support to other Quality Control positions across the plant as needed. Fill in for other QC roles when required to maintain coverage across all shifts and production areas. Cooperate with other duties and assignments arranged by the QMPP Engineer or Production leadership. Work all assigned shifts, including shifts aligned with the manufacturing-line schedule, as required. Perform all work in accordance with established safety procedures and company policies.

Stop production when a quality risk or nonconformance is identified. Call a Jidoka meeting when required. Ensure suspect material is identified, segregated, quarantined, or blocked. Initiate or support nonconformance management, including sorting and block-stock activities. Ensure containment actions are defined and implemented promptly. Verify that corrective actions are effective before production restarts. Restart the production line only after the root cause has been identified and the required containment or corrective actions have been verified.

Escalate unresolved issues to the IPQA Supervisor, QMPP, IE, FF Quality, or the appropriate engineering function. Ensure that all quality decisions, actions, and approvals are documented. Your Qualifications Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification or 1+ years equivalent combination of vocational training and experience in Electronics Office software skills Communication skills Knowledge of production restart, Poka-Yoke, Jidoka, structured problem solving, defects handling, and deviation-management processes.

Ability to interpret quality data and production documentation. Ability to communicate clearly with production personnel, engineers, supervisors, and management. Ability to present quality data and findings to engineering and management. Ability to make timely decisions in abnormal or emergency production situations. Ability to work effectively in a fast-paced manufacturing environment. Physical Requirements Ability to lift 28 pounds unassisted. Must be able to stand for periods up to 12 hours. Must be able to Push, Pull Reach, Twist, Turn, Stoop, Walk, Stand for 12 hours.