About this role
Purpose of the Job This role will be based in Pune and will support the UK Commercial team across Express, Freight, and Key Accounts. As a key member, you will serve as the backbone of commercial data and systems, driving Salesforce data integrity, developing insightful Power BI dashboards, and enabling data-driven decision-making.
Job Description
Key Responsibilities
- CRM & Data Quality Own day-to-day Salesforce (SFDC) administration for UK - account ownership, opportunity hygiene, pipeline accuracy, and user adoption.
- Design and enforce data standards across the UK commercial team; identify and remediate existing data gaps (accounts, contacts, opportunities, activity logs).
- Liaise with the global D&T / CRM team on UK-specific configuration, workflow, and integration needs (ACE, Cargowise).
- Power BI Reporting & Dashboards Build and maintain the UK Commercial Performance Dashboard suite in Power BI - revenue vs budget, pipeline, GSS quintile scores, FTB, loyalty, and activity metrics Produce the monthly UK Commercial Performance Pack for leadership - leading and lagging indicators at Sales Person level.
- Sales Performance & Operations Track and analyse leading and lagging KPIs at Sales Person level, support the monthly GSS quintile review process.
- Build and own the UK Budget vs Actual reporting framework, reconciling ACE actuals against FY budget by Sales Person.
- Commercial Planning Support Assist in building business cases, headcount proposals, and commercial planning inputs for leadership.
- Partner with the Global Head of Sales Training on embedding commercial operations best practice into the AWOS sales methodology.
Job Requirements
- Experience and Education 2–4 years in a Sales Operations, Revenue Operations, CRM, or Commercial Analyst role
- B2B preferred; logistics or freight a significant advantage Demonstrable Salesforce (SFDC) experience is essential
- reporting, dashboards, admin; certification a strong plus Proven Power BI capability
- live dashboards, data modelling, DAX; must be able to show examples Advanced Excel
- you are the person colleagues come to when a spreadsheet gets difficult Comfortable working across time zones.
SQL and/or ETL experience is preferred.
- Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills