About this role
The purpose of this position is to manage and oversee key operational interfaces including transport integr ation & mobility, emerg ency services and governmental interfaces for the Keolis-MHI Dubai Metro and Dubai Tram.
KEY RESPONSIBILITIES
- Strategic Lead Dubai Metro and Tram integration issues with the RTA for the delivery of integrated transport services.
- Liaison and agreement on the Third-Party Management and Interface with the Roads and Transport Authority.
- Liaise with the emergency services including the police to ensure that all arrangements for emergency response and management are in place.
- Run focus groups, desk-top exercises and the new initiatives related to security and stakeholder relations department.
- Liaise with third parties and internal departments to develop their involvement in line with operational assurance, including the planning, implementation of interdisciplinary.
- Maintain excellent relationship with our Stakeholders.
- Manage and deliver the Public Integration Proposal.
- Financial N/A Stakeholder / Customer Internal stakeholders include Keolis-MHI operation-related units, departments, managers, board members Keolis Group, Mitsubishi Heavy Industrial and Mitsubishi Corporate.
- External stakeholders are third parties that may include governmental and private sectors, the general public, regulatory agencies, and etc.
- Road & Transport Authority (Rail Agency, Rail Right of Way, Security Corporate, Safety Risk Regulation Planning Department, Public Transport Authority, Traffic Road Authority) and other agencies in RTA.
- Dubai Transport Security Police.
- Dubai Police (Police Stations, General Deportment of Protective & Emergency, Traffic Police, Rescue & Search, Operation Control Centre, Resilience centre Police and etc) Dubai Civil Defence Dubai Cooperation of Ambulance Services And others as identified in stakeholders register and matrix.
- Operational Manage key operational interfaces including transport integration, emergency services and governmental interfaces for the Dubai Metro & Tram.
- Chairing and leading the Multimodal Transport Integration Meeting with RTA Rail Agency and PTA Bus.
- Support the KM departments and emergency services including the police to ensure that all arrangements for emergency response and management are in place.
- Support in the Implementation of Test Exercise programme for Dubai Metro and Tram.
- Maintain communications and interface with 3rd parties (where necessary) with aim of achieving integrated approach to Testing and Trial Running.
- Conduct walkthrough, site familiarization and site visit with stakeholders’ pre-events or exercises and when its needed or required.
- Identify the required Stakeholder and start communicating and build a relationship.
- Capability / People Leadership & Influence Conflict Resolution Relationship Building Feedback & Coaching Effective Communication
KEY COMPETENCIES
- Technical Competencies Ability to identify, analyse, and manage relationships with internal and external stakeholders.
- Skilled in mapping stakeholder influence, interests, and communication needs.
- Ability to develop and execute effective communication and engagement plans aligned with departmental objectives.
- Risk Assessment / Risk Mitigation.
- Training & Development – Emergency Services Site Familiarisation.
- Behavioural Competencies Collaboration & Teamwork.
- Relationship Building.
- Problem Solving & Critical Thinking.
- Cultural Awareness.
- Leadership.
- Decision-Making.
- Communication.
- MINIMUM QULAIFICATIONS Min.
- Required Desirable Education Degree holder or high diploma of post-secondary education in a related discipline.
- Professionally qualified with membership of a recognised transport institution.
- Experience A minimum of 5 years of relevant work experience is required.
- Preferably 2 years ’ experience working in a transport environment or other similar environment.
- Experience working with emergency service and other governmental organisations.
- Thorough understanding experience of dealing with third parties within the United Arab Emirates.
- Experience in operational delivery and working with Key Performance Indicators and contractual targets.
- Experience budgeting and forecasting.
- Skills / Training Good English and Arabic communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
- Good literacy and analytical skills required for the role.
- Ability to understand complex systems and possess good IT skills.
- Strong organisational skills, detail oriented, and the ability to handle multiple priorities.