About this role
- Purpose: Assist customers in determining which products and services best fit their needs and interest them in the merchandise.
- Promotes the sale of merchandise by meeting or exceeding standards for productivity.
- Maintains awareness of all product requirements and information, promotions and advertising.
- Maintains inventory and provides customer service.
- Accountable for accurate and complete sales transactions.
Key Responsibilities
- Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
- Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
- Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
- Completes customer sales transactions (cash, credit, debit, etc.).
- Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
- Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
- Help to support and create a team environment by respecting co-workers.
- Adheres to adidas’ brand values and Sales Associate competencies.
- Assist with telephone duties.
- Adheres to company policy and procedures relating to inventory control.
- Other duties as required by store management.
- Knowledge Skills and Abilities: Must possess and consistently exhibit the competencies relative to the position.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.
- Ability to exercise good judgment and decision-making skills.
- Demonstrate excellent verbal and written communication skills.
- Demonstrate excellent customer service.
- Ability to work a varied schedule including weekends, evenings and statutory holidays.
- Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
- While performing the duties of this job, the employee is regularly required to stand and talk or hear.
- The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
- Must be proficient in English & French (verbal and written)
Qualifications
- Must have or be pursuing a high school diploma or general education degree (GED).
- Three to six month’s retail experience is preferred