About this role
- Closing date: 09/11/2026 Number of positions: 1 Recruiter name: Reem Mansoor Reference number: 75092 Workplace Type: Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates MAIN PURPOSE OF JOB To oversee, manage and monitor the overall patient and client experience, including the coordination of client relations services for the business unit KEY RESPONSIBILITY AREAS To attend to all patient queries related to health packages offered and promote relevant services to clients To monitor and oversee the patient journey experience for all VIP and international visiting patients Effectively manage all administrative matters related to complaints Conduct daily in patient rounds to monitor and manage patient satisfaction REQUIRED EDUCATION A relevant Bachelor's Degree or Diploma from an accredited institution REQUIRED EXPERIENCE At least 2-3 years' experience in a customer service setting in healthcare REQUIRED JOB SKILLS AND KNOWLEDGE Financial Management principles Medical terminology Verbal and written communication skills in English (Arabic will be an advantage) Patient administration service delivery processes All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.
If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family