About this role
Job summary
We are looking for an experienced Physical Health Transformation Manager who will play a pivotal role in shaping, leading, and delivering improvements across the Operations and Transformation Directorate. The postholder will provide high-level support to the Head of Transformation, contributing to strategic delivery of transformation and improvement priorities of the organisation and service divisions through disciplines programme management.
This is a full time post.
They will contribute to management and delivery divisional transformation portfolios, managing pathway redesign, standardisation and productivity improvements, and ensure that transformation activity within operational services is informed by national best practice, local context, and patient and staff feedback. Patient outcomes and staff experience will inform day-to-day priorities and approaches to service improvement.
This is a unique opportunity to help shape a developing transformation function and make a meaningful impact on how we deliver services. You will work alongside supportive senior leaders, have the freedom to innovate, and play a key role in driving modernisation, efficiency and improved outcomes for staff and service users.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
Lead the design, development, and delivery of transformation initiatives to improve efficiency, quality, and consistency across operational and administrative processes within the physical health division.
Work collaboratively with digital, operational, and corporate teams to identify opportunities for automation, standardisation, and process optimisation.
Working with the performance and operations teams, develop and maintain directorate-wide performance frameworks, ensuring accurate reporting, analysis, and escalation of key metrics for physical health transformation programmes.
Lead end-to-end process reviews, using recognised improvement methodologies to diagnose issues, map workflows, and implement sustainable solutions.
Coordinate and contribute to the development of business cases, project documentation, and transformation proposals to support organisational decision-making for physical health services.
Engage and influence senior stakeholders, facilitating change adoption, building consensus, and supporting cultural and behavioural change.
Ensure robust governance and risk management across physical health transformation programmes, including maintaining risk registers, action plans, and assurance documentation.
Promote continuous improvement, embedding best practice, supporting capability building, and championing innovation across the directorate.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
This role is central to delivering our Trusts strategic priorities and will suit someone who thrives on complexity, collaboration and driving meaningful change.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Additional Criteria Essential
I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Knowledge Essential
A good understanding of the health and social care environment and the roles and responsibilities within it and the NHS generally. Strong practical knowledge of change methodology. Strong practical knowledge of programme management methodologies.
Qualifications Essential
Degree plus masters level qualification or equivalent experience. Evidence of Continuous Professional Development relevant to the role. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience Essential
Has previously worked in healthcare and / or has a strong understanding of the system. Managing change management programmes and projects. Experience of leading medium to large scale projects through to successful delivery. Experience of partnership working across health/social care organisations, and engaging with clinical staff, patients, and other key stakeholders in collaborative projects. Experience of drafting briefing papers and correspondence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address 2 Kings Court
Charles Hastings Way
Worcester
Worcestershire
WR5 1JR
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)