About this role
Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.
For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
Job Overview
The Tech Support Specialist provides solutions to problems in the technology discipline without supervisory approval and will evaluate and select solutions from established operating procedures and / or scientific procedures.
Key Tasks and Responsibilities
- Direct and manage software product contracts from beginning to end, including procurement, development, service control, and consultants
- Compile and maintain inventory of company software and systems assets to track their corresponding licenses
- Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders
- Negotiate terms, conditions of sale, and warranties of software applications with key suppliers, vendors, and service providers
- Assist the Contract Manager and/or Purchasing/Procurement Manager in developing and implementing all software purchasing policies
- Research and make recommendations on software products and services in support of procurement and development efforts
- Monitor licenses for compliance with organizational needs and requirements, including follow-up checks for corrective action
- Administer license change management and license closure. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent licensing activities and best practices
Essential Qualifications and Education
- Minimum Bachelor’s degree in computer science, computer engineering or related field or equivalent work experience
- ITIL Certification nice to have
- 1+ year work experience; work experience waived with higher than minimum Degree requirement
- Solid working knowledge of current IT technologies, licensing, and data privacy regulations
- Excellent customer service skills
- Strong written, oral, and interpersonal skills
- Ability to conform to shifting priorities in a high-pressure environment
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