About this role
Sales Support Account Manager
Are you ready to take on a high-impact role where you’ll develop customer relationships, drive business continuity, and accelerate growth? As a
Sales Support Account Manager, you’ll step into strategically important territories, acting as the face of our business while ensuring customers continue to receive the highest level of service. What’s in it for You High Visibility Gain exposure working closely with District Sales Managers and senior leaders.
Career Growth Impactful Work Challenging Experience Relationship Building Build a strong foundation for future leadership or specialist sales roles. Maintain customer trust and drive revenue during transition periods. Manage multiple territories, customers, and opportunities at once. Become a trusted advisor to customers while expanding your network.
Key Responsibilities
Act as the interim sales representative for inactive territories (up to 3 at a time).
Serve as the main point of contact for customer needs and support.
Review and progress open opportunities, collaborating with DSMs and branch teams.
Provide account administration support (invoices, PO changes, credits, service orders).
Proactively identify cross-sell and upsell opportunities to grow account value.
Ensure smooth transition and handoff once a new Field Sales Representative takes over.
Required Skills & Qualifications
Strong customer relationship and account management expertise.
Proven ability to cross-sell and upsell effectively.
Excellent communication and organizational skills.
Ability to manage multiple territories with attention to detail.
Experience in account administration and issue resolution.