About this role
Job Purpose or Objective(s): The Front Desk Supervisor oversees front desk operations, exceeding guest expectations by providing efficient service while maintaining a standard of professional excellence for front office staff. You will report to the Front Office Manager/Hotel Shift Manager.
Start Rate: $19.50/hour | Full-Time | Variable shift
Primary Tasks
- 1. You will monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- 2. Review reservation, checking for special requests, or any follow-up required.
- 3. You will maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk.
- 4. Respond to guest comments, complaints, and concerns.
- 5. You will review the daily business levels, anticipate important situations and plan solutions to best expedite these situations.
- 6. Monitor the staffs' interaction with guests, ensuring prompt and service; resolve discrepancies with respective personnel.
- 7. You will ensure staff reports to work as scheduled and document tardy and absent employees.
- 8. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- 9. You will review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.
- 10. Perform other duties as assigned.
Requirements
Computer Software Skills
Prioritize and organize.
One (1) year prior hotel front desk experience.
- 1. You will monitor the check-in/check-out process; anticipate important situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
- 2. Review reservation, checking for special requests, or any follow-up required.
- 3. You will maintain all direct bill accounts, vouchering of all bills, and completion of any required paperwork while backing up front desk.
- 4. Respond to guest comments, complaints, and concerns.
- 5. You will review the daily business levels, anticipate important situations and plan solutions to best expedite these situations.
- 6. Monitor the staffs' interaction with guests, ensuring prompt and service; resolve discrepancies with respective personnel.
- 7. You will ensure staff reports to work as scheduled and document tardy and absent employees.
- 8. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- 9. You will review requests for late check-outs, approve according to occupancy and communicate information to housekeeping.
- 10. Perform other duties as assigned.