About this role
Job summary
Yuno Sexual Health provides specialist integrated sexual health services in the Bristol, North Somerset and South Gloucestershire (BNSSG) area.
We are recruiting a Band 3 Sexual Health Administrator for 23.5 hours per week as follows:
Monday: 08:45-17:00
Wednesday: 09:45-18:15 (Weekly Portishead clinic )
Thursday: 10:45-19:00
The post holder will be joining a small team at our clinic based in Weston General Hospital and also our at community clinic based in Portishead (temporarily being held at Weston General Hospital). If you are interested in working for us and can demonstrate the relevant skills and knowledge, we would love to hear from you.
The role provides a robust, flexible and wraparound, patient focused and responsive administrative service to support the clinical function. This includes, but is not limited to, welcoming patients, using multiple clinical systems, preparing and processing patient notes, liaising with local hospitals and clinics and answering and triaging patient and other professional queries. The Administrator role will contribute to the provision of a high-quality service for patients.
The work involves close liaison with clinical and non-clinical staff to ensure patient attendance to clinic, booking patient appointments in line with the Patient Access Policy, and working in a busy and high pressured environment. The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.
Main duties of the job
Liaise with other departments developing positive and co-operative working relationships Be able to respond to upset, potentially angry members of the public in a calm and professional manner, understanding limitations of role and how to access support Provide a polite, courteous and responsive customer service, understanding the link between own professionalism and the possible impact on the department's image. Answer the telephone, make appointments, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual in a timelymanner. Provide a calm and friendly welcome to visitors, patients, staff and service users, using a caring and professional approach. Use a computerised system to book appointments and complete associated processes. Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested. Photocopying, filing, scanning, record keeping, plus other general office duties as and when required. Manage and process patient referrals and medical correspondence effectively and timely. Manage own time effectively, prioritising own workload to meet competing demands. Deal with various enquiries via phone, face to face, fax, email or mail from GPs, consultants, specialist nurses, relatives, patients, medical staff and external organisations.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience
Desirable
Recognised word-processing/typing qualification to RSA II, NVQ II Level or demonstrable experience at this level
Knowledge and experience Essential
Previous receptionist experience in a healthcare or public setting Clerical/administration experience including filing and/or reception Experience of dealing with the public, both on the telephone and in person
Desirable
Previous NHS experience
Skills and abilities Essential
Empathetic, professional and non-judgemental manner when dealing with people, both on the telephone and face to face Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team Able to respond to patient queries and escalate to the multi-disciplinary team when necessary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Yuno Sexual Health at Weston
Weston General Hospital
Weston-Super-Mare
BS23 4TQ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)